Monash IVF Group are leading the future of reproductive care Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion. A role with unique responsibilities Working as part of our Centre of Reproductive Medicine and Surgery team, our Patient Services Coordinators and Nursing Team Administrators play a vital role at Monash IVF Group. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience—either as the first point of contact for patients visiting our clinic, or by providing dedicated administrative support to our Nursing team. We currently have various opportunities available across both patient-facing and nursing administration streams. Under guidance from the Nurse Team Leader, your responsibilities will include: Delivering exceptional administrative support with a high level of accuracy and attention to detail Managing patient bookings and monitoring clinic appointments Triaging incoming calls and emails, providing timely and professional responses Creating and maintaining accurate patient records Supporting the Nursing team with administrative tasks (where applicable) Preparing and maintaining treatment rooms, as required Scanning, filing, and archiving documentation Providing general administrative support across the clinic Delivering a caring, patient-centric experience at all times Are you the ideal candidate for us? You understand that your role is critical to the overall patient experience and take pride in delivering high-quality, compassionate service. You are adaptable, detail-oriented, and thrive in a fast-paced, team-focused environment. Ideally, you will bring: Experience in an administrative or patient-facing role (healthcare desirable) Knowledge of medical terminology (desirable) Excellent communication skills across phone, email, and in-person interactions Strong computer skills, with proficiency in Microsoft Office (Genie advantageous) High attention to detail and accuracy The ability to manage competing priorities and multitask effectively A collaborative approach, with the ability to work within a multidisciplinary team A genuine commitment to patient care and confidentiality Alignment with the Monash IVF Group principles: Care, Collaborate, Communicate, Commitment and Create Monash IVF Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: A Learning & Development Framework that supports your professional development Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. Discounts on MIVFG fertility and ultrasound services Paid IVF Leave Paid Parental Leave - 12 weeks plus superannuation If you’re ready to join the brave leaders of reproductive care, please apply now. Applications will be assessed as they are received, so we encourage you to apply early. Queries to Kylie Pirlo, HR Business Partner at monashivfgroup.com. Applications will only be received via the SEEK Portal. All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
