Commencing June-July, a Permanent part-time opportunity is now available for a flexible, highly organised and enthusiastic medical receptionist to join our Accident & Emergency (A&E) Administrative team. As an A&E Receptionist, you will play a critical role in delivering efficient administrative support within a fast-paced emergency healthcare environment. This position requires flexibility, strong attention to detail, the ability to multi-task effectively, and excellent customer service skills. Key responsibilities will include (but not limited to): Working a permanent part-time contract of minimum 40/50hrs per fortnight This includes working a 24/7 rotating roster, consisting of early mornings, evenings, weekends & afterhours (examples of current shift times are 0500-1300, 1300-2100, 1700-0100 and 2100-0500). Provide a professional and welcoming front-of-house experience for patients and visitors. Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately. Respond to and manage email enquiries in a timely and professional manner. Efficiently check-in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details. Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients. Process patient billing and liaise with third parties such as Medicare, DVA and Workcover. Verify private health insurance coverage and prepare self-funded estimates when applicable. Coordinating with a large and friendly clinical staff team to ensure a seamless patience experience. Maintain accurate data entry across multiple computer systems while managing competing priorities and high workloads. Scan & manage patient documentation. Demonstrate the ability to multi-task efficiently in a high-pressure, fast-paced environment. Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required. After hours requirements: As the sole after-hours administrative team, provide administrative support not only to the Emergency Department, but also to other hospital units. Process direct admissions for Maternity patients in computer system. Managing bed transfers/discharges in computer software as requested by the ward. Compile daily statistics and prepare summary reports for management review while managing multiple tasks simultaneously. What You’ll Bring Ability to work a 24/7 rotating roster: primarily early mornings, evenings, and afterhours. Certificate in Medical Terminology desirable. Previous experience with hospital mainframe systems and strong computer literacy including proficient keyboard and MS Office. Previous experience as a medical receptionist. Adept at navigating multiple computer systems in a fast-paced setting. Meticulous attention to detail, with the ability to work independently. Skilful at completing tasks within designated timeframes. What’s in it for You: At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including: Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy Save more every day with Ramsay Rewards, giving you exclusive deals at 100 retailers, restaurants, travel providers and more Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7 Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services. Why Join Ramsay: At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are: Australia’s largest private hospital operator, with over 74 sites and 35,000 staff A values-led workplace where you’ll be supported personally and professionally A place with flexible, permanent and career-growth opportunities nationwide.
