Contact Centre Officer (Prioritised)

Victorian Government • Melbourne • 1d ago

Utilise your administrative expertise to provide support and advice to the Victims of Crime Financial Assistance Scheme A fixed-term, full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 30th June 2026 VPS Grade 3: $79,122 - $96,073 plus superannuation. This is a prioritised role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010 About the Business Unit: This is an exciting opportunity to deliver a major new initiative for victims of crime. The Fiancial Assistance Scheme (FAS) is a landmark reform that has replaced the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime. The FAS was highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022, the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. The FAS acknowledges harm done and is trauma informed, inclusive and culturally safe. About the Role: Reporting to the FAS Pathway Supervisor you will be responsible for managing calls and responding to FAS enquiries, providing advice on cultural support plans, and making referrals for Aboriginal and other victims engaging through the Pathway team, making sure you communicate with victims and provide responses and referrals in a confidential and sensitive manner. Some of your duties will include: Answering inbound calls primarily in the Marra Yattakunar Pathway, and overflow in the FAS Helpline Providing information and authoritative advice on the FAS. Act as the first point of contact for FAS enquiries by responding to calls and written enquiries, from victims and service providers Providing up-to-date advice on victim financial entitlements and referral pathways to victims of crime. To learn more about this role before applying, please read the attached position description. About You: As our ideal candidate, you will possess: A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it A demonstrated ability to communicate sensitively and effectively with members of the Victorian Aboriginal community Experience in the delivery of victim support services or similar services working with people affected by trauma. To learn more about the Technical Expertise required for this position, please read the attached position description. Qualifications/Requirements: A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable. Experience using Salesforce, Genesys or other similar case management systems desirable. How to Apply: Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Related Jobs

Office Manager

Colliers • Melbourne Region • 1d ago

Office Services Adzuna

1d ago

Administrative Officer

Monash University • Melbourne • 1d ago

Office Services Adzuna

1d ago

Office Manager

MARS PARTNERSHIP PTY. LTD. • Melbourne • 1d ago

Office Services Adzuna

1d ago

Assistant Manager, Applications

Department of Justice and Community Safety • Melbourne Region • 1d ago

Office Services Adzuna

1d ago

Industry Officer, Kitchen - Melbourne Assessment Prison

Department of Justice and Community Safety • Melbourne Region • 1d ago

Office Services Adzuna

1d ago

Senior Project Advisor

Victorian Government • Melbourne • 1d ago

Office Services Adzuna

1d ago

Executive Assistant

VicGrid • Melbourne Region • 1d ago

Office Services Adzuna

1d ago

Justice Officer - Vocational Administration

Department of Justice and Community Safety • Melbourne Region • 1d ago

Office Services Adzuna

1d ago

AGSVA Cleared Commercial Specialists (Expression of Interest)

KBR • Melbourne Region • 1d ago

Office Services Adzuna

1d ago

Administrative Assistant, Disputes

Herbert Smith Freehills • Melbourne Region • 1d ago

Office Services Adzuna

1d ago