This is a Central Access Specialist role with Australian Unity based in Perth, WA, AU Australian Unity Role Seniority - junior, mid level More about the Central Access Specialist role at Australian Unity Job description: About Remedy Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers’ home. Our Opportunity to you The Client Access Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program. This is a full-time role on a 12 month fixed term contract based out of our West Perth office, with the flexibility to work from home a few days a week. This position will have a rotating roster covering hours from 6am (AEDT) to 6pm (AWST). We are also willing to consider candidates from across Australia who are willing to work to AWST rostered hours and under a remote work from home arrangement. The day to day Responsible for outbound contact with referred healthcare clients Management of inbound phone/email enquiries Referral administration and data entry Manage and support client enrolment into Remedy Health Coaching programs Offer education on offered programs to diverse clients based on eligibility and health funds About you Demonstrated experience in customer support roles Demonstrated experience in sales and growth highly regarded Demonstrated experience working in the health services industry Tech savvy, strong administration, and time management skills Excellent verbal and written communication skills Demonstrated ability to engage with internal and external stakeholders, build rapport, and understand their needs Proactive and self-motivated Why work for Australian Unity? Hybrid working, or if you are not located near our office you can enjoy the flexibility of remote work Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year Purchase additional leave, buy up to 2 extra weeks of annual leave each year Exclusive employee discounts across Australian Unity products, travel, accommodation, and retail Novated leasing, salary package a new car through either Maxxia or Flare Cars and save on tax Click APPLY now or contact Coral Susic at csusic@australianunity.com.au for a confidential chat. Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Unity team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing outbound contact ✉️ Handling inquiries Supporting client enrolment Key Strengths Customer support experience Sales and growth experience Tech savvy and administration skills Health services industry experience ️ Excellent communication skills Proactive and self-motivated A Final Note: This is a role with Australian Unity not with Hatch.
