Flexible Working Arrangements | Supportive, Values-Led Organisation Coastwide Child & Family Services is entering an exciting new chapter, and we’re looking for a warm, organised, and tech-confident Administrator to join our Head Office team in West Gosford. This newly created part-time role is perfect for someone who enjoys variety, supports others with ease, and thrives in a positive, purpose-driven environment. At Coastwide, you’ll be part of a welcoming, supportive, and values-led organisation that genuinely cares about the wellbeing of our staff, families, and community. You’ll enjoy: A friendly team culture where your ideas, initiative, and experience are valued Flexible working arrangements (approx. 20 hours per week) Opportunities to contribute to meaningful work across early childhood and family services A workplace that champions collaboration, respect, and positive relationships The Role The Administrator / Administration & Reception Officer plays a key role in supporting the smooth running of our Head Office and providing essential phone, reception, and administrative support across our services. This is a great role for someone who is confident navigating multiple software systems, enjoys interacting with families and staff, and likes keeping office operations running smoothly. Key Responsibilities Provide reception support, including greeting visitors and managing incoming phone calls Handle client enquiries, bookings, and follow-ups with professionalism and care General administrative support for the Head Office and service teams Phone and email support for families, staff, and community enquiries Manage accounts administration tasks, including data entry and processing Maintain and update Coastwide’s software systems and CRM with accuracy Oversee file management, including digital and physical records Process online enquiries from the public and update website content when required Assist with onboarding tasks, forms, and compliance documentation Support day‑to‑day office coordination and administration across the organisation About You You’re reliable, approachable, proactive, and confident with technology. You enjoy helping others and bring both warmth and professionalism to your work. We’d love to hear from you if you have: Previous administrative experience Strong computer skills with confidence using multiple software systems Excellent communication skills and a friendly, helpful approach Strong organisation and attention to detail The ability to manage multiple tasks in a busy environment Reliability and the ability to work both independently and within a small, supportive team Availability to work Mondays and Fridays Advantageous Software Experience (Not essential, but highly regarded) OWNA Esendex SharePoint Microsoft Planner Excel Microsoft Office About Coastwide Coastwide Child & Family Services is a proud child-safe organisation committed to creating safe, inclusive, and nurturing environments for all children, families, and staff. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as people from all backgrounds, ages, and lived experiences. Mature-aged applicants are strongly encouraged to apply.
