MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. About the Role As an Employer Support Specialist (Key Account Coordinator) , you’ll be the go-to partner for a portfolio of Platinum, Executive, and strategic employers. Your mission? Build strong relationships, deliver exceptional service, and help onboard employers into our preferred products. This role is all about collaboration, problem-solving, and making a real impact on employer experience and fund growth. What You’ll Do Manage and proactively monitor employer accounts, ensuring accurate information and resolving outstanding requirements. Deliver exceptional customer service across all channels, including presentations and site visits to support payroll and clearing house education. Provide superior administration support to employers, payroll providers, and members. Collaborate with internal teams to complete tasks, resolve issues, and drive process improvements. Anticipate employer needs, resolve queries at first contact, and promote self-service initiatives. Maintain compliance with legislative and fund-specific procedures while meeting KPIs. Build strong relationships through regular communication and business planning. Contribute to team initiatives, continuous improvement, and professional development. What We’re Looking For Previous experience in a customer service role with strong presentation and communication skills. Exceptional written and verbal communication with a professional phone manner. Proven ability to problem-solve, resolve disputes, and deliver results in a high-performance environment. Strong attention to detail, ability to prioritise, and work autonomously. Proficiency in Microsoft Office (Excel, Word) and ability to analyse and interpret data. Interest in the superannuation industry; RG146 or equivalent highly regarded. Some of Our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development opportunities Employee discounts – including Bupa and Microsoft Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. Diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. How to Apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
