Leading the future of reproductive care At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. Monash IVF Group values each and every one of our employees. Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits. Your professional growth truly matters to us - we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. About the role: As a Patient Services Coordinator, you will be the first point of contact for patients engaging with our clinic. With empathy, professionalism and attention to detail, you will ensure every patient feels supported, informed and cared for throughout their journey. What you'll be doing: Delivering exceptional administrative support to internal and external stakeholders Providing a best‑in‑class patient experience at all times Operating the clinic’s phone switchboard as the first point of contact for all patient calls Triaging and respond to incoming calls promptly and professionally, directing inquiries to the appropriate team Managing patient bookings and monitor clinic appointments Triaging incoming calls and emails in a timely and professional manner Accurately enter and maintain patient information within the patient management system Generating financial quotes and conduct financial conversations with patients Processing and quote medical billing in line with clinic requirements Supporting the wider team with general administrative tasks as required Ideally you will bring the role: To be successful in this role, you will bring: Experience managing a busy phone switchboard or customer enquiries in a professional setting Outstanding phone etiquette and communication skills, with the ability to manage high call volumes professionally and compassionately Strong communication skills across phone, email and face‑to‑face interactions High attention to detail and excellent organisational skills Confidence working with IT systems, with Microsoft Office skills essential The ability to multitask, prioritise and manage time effectively A collaborative approach and the ability to work well within a multidisciplinary team Knowledge of medical terminology (desirable, but not essential) A compassionate mindset aligned with delivering a premium patient experience If you’re ready to join the brave leaders of reproductive care, please apply now. Closing Date: Friday 20 February 2026 (Unless filled prior) Lara Shmidel - People and Culture Business Partner recruitment@monashivfgroup.om All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
