Be the change. Join our team. Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit. In this permanent, part time position (30 hours per week) based at our Head Office in Mulgrave, Victoria, you’ll join a high‑performing Vans team where you will play a key role in supporting our Service Plan and digital experience operations . In this role, you will oversee retailer approvals, manage key account invoicing and ensure the accuracy of Service Plan data across core systems, while building strong relationships with both internal and external stakeholders. You will also contribute to Fleet Service Plan tenders, support the Mercedes‑Benz Roadside Assistance program and assist with key national projects, including system integrations and retailer training initiatives. By joining our market leading organisation in the automotive sector, you will have access to discounted car leasing programs, state-of-the-art designed work place, on-site parking, exciting on the job learning, mentoring and many more. Key duties & responsibilities : Manage end‑to‑end Service Plan operations, including retailer monitoring and approvals, fleet and retailer stakeholder management, invoicing of key accounts, maintaining accurate data and updating sales performance in various systems (Excel, ASSET and Vega) Coordinate service operations by managing bulletin creation and distribution, ensuring retailers receive current information and assisting with service/parts enquiries. Support delivery of the digital customer experience through Mercedes Me communications, online appointment booking operations, monitoring digital KPIs and revenue, enabling vehicle connection and digital service activation and preparing digital performance reports. Provide project support across key systems initiatives (OneDMS, OneDoc, Salesforce × Vega integration) including attending meetings, completing IT UAT, assisting with launches and coordinating retailer training activities. Manage administrative functions such as budget & invoice tracking, spend monitoring, preparing meeting minutes and coordinating team presentations and events. Collaborate cross‑functionally to ensure timely communication, smooth execution of operational processes and consistent support for internal teams, retailers and fleet customers. What you will need to be successful : 1–2 years’ experience in automotive administration or finance, with beneficial knowledge of Accounts Payable processes and SAP/SRM. Strong administration, Excel, organisational and project coordination skills, with the ability to manage competing deadlines and a varied workload. Excellent communication skills, analytical thinking, attention to detail and a proactive, problem ‑ solving approach. Customer-focused, adaptable and collaborative, supported by qualifications in Business/Marketing (or equivalent experience) and a commitment to continuous learning. Why you should apply : Join a large, global organisation dedicated to inclusivity and diversity. Enjoy flexible working arrangements to support you in your career, work and life. Enjoy free on-site parking, discounting car leasing and other great benefits. At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.
