Help strengthen a key sector and enhance the experience of practitioners Join a values led organisation supporting 140,000 members across AU & NZ Permanent, full-time, Sydney We are looking for a relationship driven specialist to champion the needs, experiences and success of our Smaller to Medium Accounting Practices members across Australia and New Zealand. ABOUT THE ROLE In this influential member facing role, you’ll build strong relationships, resolve member issues, lead engagement programs, and use data driven insights to improve the member experience. You’ll be the voice of Smaller Practice members internally, supporting committees, ambassadors and key stakeholders. Key responsibilities: Lead engagement, communication and outreach programs for the Smaller Practices sector Build trusted relationships through meetings, events and proactive contact Resolve member issues and act as an escalation point Manage online communities and targeted communications Analyse member trends (incl. Salesforce) to drive continuous improvement Support committees, panels and ambassadors ABOUT YOU You can build trusted relationships, support CA ANZ committees, embrace change, collaborate with colleagues, and drive continuous improvement for members in smaller practices. To be successful in the role you will also demonstrate the following: Strong influencing and relationship building skills Deep knowledge of Smaller Practices and the Public Practice environment Excellent communication, problem solving and stakeholder engagement capability Experience using data/analytics to inform decisions CA qualification preferred, Salesforce experience a plus ABOUT US Chartered Accountants Australia and New Zealand (CA ANZ) represents more than 140,000 financial professionals, supporting them to make a meaningful difference in the communities where they work and live. We are committed to advancing the profession through high ethical standards, world-class education, and advocacy for the public good. Guided by our purpose and values, we aspire to be a magnet for diverse talent, equip our members for success, and lead the way in sustainability, innovation, and trust in business and finance. WHAT’S IN IT FOR YOU At CA ANZ, we are committed to creating a workplace that reflects our values of collaboration, integrity, diversity, and accountability. As part of our strategy to be a magnet for diverse talent and an adaptive, member-centric organisation, we offer: A strong focus on equity, diversity, and inclusion embedded in everything we do The chance to contribute to meaningful work that supports sustainability and the public good A flexible hybrid work model that balances autonomy with the benefits of in-person collaboration Two additional CA leave days over the Christmas closure period Grow your skills and future with unlimited access to LinkedIn learning The chance to contribute to meaningful work that creates real impact for people across Aotearoa and Australia HOW TO APPLY Simply select APPLY NOW and submit your application today. Applications close Wednesday, 4 February 2026. CA ANZ welcomes applications from people of all ages, genders, cultural and linguistic backgrounds, Māori, Pasifika, Aboriginal and Torres Strait Islander peoples, people with a disability, and people who are diverse in gender and sexuality. Please note: We are not engaging recruitment agencies for this role. Unsolicited CVs will not be accepted.
