Description Facilities Administrator – Treasury Notable Precinct | Melbourne CBD, VIC Location: Melbourne CBD – Close to Public Transport Company: BGIS - Major Victorian Government Services Portfolio Employment Type: Full-Time, Permanent, Onsite with Flexible Start/Finish times We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across government, healthcare, education and critical infrastructure sectors. We focus on operational excellence, safety, and creating environments that support people and performance. Purpose of the Role The Facilities Administrator provides essential administrative, coordination and onsite Help Desk support for the Treasury Precinct. You will be the first point of contact for service requests, ensuring efficient triage, smooth communication and accurate data management. This role supports reporting, compliance and technology-driven improvements to enhance precinct service delivery. The ideal candidate is organised, customer-focused and proactive, with a passion for delivering high-quality service in a fast-paced operational environment. Key Responsibilities Operate the onsite Help Desk, triaging, logging and coordinating service requests Provide front-line customer service and timely updates to occupants Maintain accurate records in FM systems and BGIS Connect, including permits, access approvals and contractor documentation Prepare scheduled and ad hoc reports including KPIs, compliance trackers and asset summaries Support onboarding, contractor access and security clearance processes Assist with financial administration, including purchase orders and invoice tracking Identify and contribute to workflow improvements and technology-led efficiencies Education, Experience & Skills Essential Experience in facilities administration, property administration, service desk or customer service roles Strong organisational skills with attention to detail and accuracy Experience operating a Help Desk or customer-facing service channel Proficiency with FM systems, CRM tools or digital work order platforms (BGIS Connect experience advantageous) Strong communication skills and professional customer engagement Capability to coordinate contractors, maintain documentation and support compliance Microsoft Office proficiency, particularly Excel and SharePoint Ability to work under pressure in a fast-paced environment with competing priorities Willingness to obtain required security clearances Desirable Exposure to government or contract-based facilities management operations Familiarity with financial workflows and invoice/purchase order processing Workplace Flexibility Based onsite in Melbourne CBD , with flexible start and finish times. Site visits and ad hoc hours may be required. Why Join BGIS? Key Benefits Include: ✔ AFR Best Places to Work 2024 & 2025 ✔ Inspiring Workplaces Award Winner 2025 ✔ Endorsed by WORK180 as an employer of choice ✔ Wellness programs, EAP, flu vaccinations ✔ Career progression through internal mobility & secondments ✔ 2 paid volunteer days each year ✔ Donation matching & community initiatives ✔ Employee referral bonuses ✔ Leadership development pathways ✔ Service recognition awards ✔ Stretch RAP Veteran Advocacy initiatives ✔ Innovation Council with 1,000 ideas delivered ✔ WGEA Compliance Certification BGIS manages over 50,000 facilities globally, delivering services across government, healthcare, education and utilities, while maintaining high standards in safety, governance and sustainability. How to Apply If you are an organised, proactive facilities professional who enjoys supporting teams, coordinating services and improving operational workflows, we would love to hear from you. BGIS is an equal opportunity employer and encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals and people from culturally diverse backgrounds. Eligibility Applicants must have full working rights in Australia. Apply now to join a workplace that values collaboration, safety, technology-driven efficiency and operational excellence. Explore more opportunities at https://apac.bgis.com
