Introduction SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is an innovative data insights and technology company that was granted a 40-year concession to administer registry services for the 160-year-old Victorian Land Titles Office and Registry. We are a vital part of the Victorian economy. We support more than a million property transactions every year, maintain the integrity of one of Australia's largest registries, and provide vital industry insights. Via our privileged access to single source registry data, we develop products, services and solutions that make life easier and personal information more secure for our customers, partners, key stakeholders, and the people of Victoria. We are Secure Electronic Registries Victoria and we're here to SERV. Description SERV is on the lookout for an experienced administration officer who will be responsible for delivering accurate and timely Property Information and ensuring compliance with regulatory and state requirements. This is an exciting opportunity to work in a collaborative environment, alongside our Property Information team within a technology-based organisation delivering key information to customers. Key Details: Ongoing, full-time position Based out of state-of-the-art Docklands office Hybrid working with flexibility to work from home on Mondays and Fridays Join a team that is a centre of excellence for Property Information operations, delivering accurate property data and compliance About SERV For over 160 years, Victoria’s property transactions have relied on trusted access to secure, accurate information. Today, SERV and LANDATA® deliver this through a unified system – working together to support stronger systems, smarter decisions, and lasting public value. Operating one of Australia’s largest land registries and powering Victoria's online land title and property information service, we protect the integrity of critical data while delivering the services and products that enable more than four million certificates and one million property transactions every year across the state. We support businesses, professionals and the public with digital-first services that are fast, secure and reliable. Driven by people who care, we’re evolving Victoria’s land and property information system to meet the needs of today – while creating the foundation for a stronger, more connected property ecosystem for generations to come. The role’s key responsibilities You’ll be part of a team tasked with supporting the business to deliver accurate, timely property information for our customers . On any given day, your key responsibilities include: Manage end-to-end Property Information processes including data entry, validation and maintenance to ensure accuracy and timeliness. Complete and upload certificates, meeting relevant standards and regulations and customer expectations. Monitor and triage certificate-related emails and cases to ensure timely resolution. Maintain LANDATA® databases, run regular reports and prepare correspondence. Support property information brokers and resolve Property Sales Valuation (PSV) errors to meet state requirements, including quarterly PSV reporting. Collaborate with the LANDATA Customer Support Services team to streamline service delivery, eliminate double handling and provide a superior customer experience. Lodge applications online with relevant authorities and Owners Corporations to progress Property Information requests. What we’re looking for Prior experience in property information, or a qualification in a relevant field is a bonus and knowledge of land information systems and related statutory processes is always desirable. However, if you don’t have that, other key competencies and traits include: An interest in the land and property ecosystem Experience in data and administration A strong customer-service mindset focused on positive outcomes. High attention to detail across administrative activities. Proficiency in document/records management (scanning, filing and QA). Confidence using administration/reporting software and tools. Clear written and verbal communication with internal and external stakeholders. Ability to organise and manage multiple tasks and deadlines. Initiative in identifying and resolving operational issues. Why work with us? SERV is a provider of trusted property data and technology for Victoria, ensuring smarter systems and lasting public value. We’re guided by our values - Bold, Pioneering, Authentic, Pragmatic & Exceptional - and they underpin everything we do. Our workplace is welcoming, collaborative and impactful, driven by a people-centric culture where purpose matters. In addition, we offer: A hybrid-working environment with the choice to work remotely on Monday and Friday. A modern office at 2MQ (right next to Southern Cross station), with technology that supports connection and collaboration. A high-performing team ensuring our systems are safe, secure and reliable for customers, shareholders and the State of Victoria. A culture of clarity, unity and continuous improvement, plus a strong focus on professional development. Access to our Employee Assistance Program, salary packaging options, flexible public holidays, a great employee discount program Perks@SERV and other benefits. See and hear what it's like to work at SERV here .
