This is a Receptionist Community Mental Health Hornsby role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - junior More about the Receptionist Community Mental Health Hornsby role at NSW Health An exciting opportunity is available to join the Mental Health Administration team at Hornsby Hospital as a part-time Receptionist. at Hornsby Hospital. As part of this pool, you may be offered shifts across a range of Level 3 administrative positions in both community and inpatient settings. These roles provide frontline support, including face-to-face assistance to consumers and visitors, as well as managing enquiry phone calls with professionalism and care. The Administration Casual Pool plays a vital role in supporting service operations. Depending on the placement, duties may include greeting and directing consumers and visitors, managing incoming calls, supporting appointment bookings, maintaining records, ordering supplies, minute-taking, and providing administrative support in clinical areas such as ward clerk or clinical support officer roles. Your flexibility and strong communication skills will ensure a smooth and welcoming experience for all who engage with our services. Shifts are offered to cover planned and unplanned leave and therefore vary in frequency and location across the campus and community sites. If you are organised, adaptable, customer-focused and thrive in dynamic environments, we encourage you to apply and become a valued member of our casual pool. Employment Type: Temporary Part Time until 1 May 2026 (with the possibility of ongoing employment) Position Classification: Administration Officer Level 3 Remuneration: $35.84 - $36.96 per hour Hours Per Week: 24 Requisition ID: REQ629078 Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives. NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism. Where you'll be working Hornsby Ku-ring-gai Hospital What You'll Be Doing To assist and participate in the delivery of an efficient, effective and comprehensive community-based service in the Northern Sydney Local Health District. This is achieved by managing a busy switchboard, answering general inquiries, referring intake matters appropriately, greeting consumers and other visitors, managing appointments and medical records, fulfilling general office duties, and undertaking other appropriately delegated tasks. People of Aboriginal and/or Torres Strait Islander background are encouraged to apply. Candidates Will Need To Meet The Following Criteria High level interpersonal, verbal and written communication skills and demonstrated attention to detail with particular focus on integrity and efficiency. Demonstrated experience undertaking administrative support roles and responsibilities including meeting minute taking. Strong understanding of confidentiality and privacy issues in a health industry. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Melanie Glew on Melanie.Glew@health.nsw.gov.au This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy (Page 11). You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have. The team enriching health in millions of ways every day. Applications Close: 5 January 2026 Tentative Interview Date: 5 January 2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Greeting and directing consumers Managing incoming calls ️ Supporting appointment bookings Key Strengths ️ High level interpersonal communication skills Attention to detail Experience in administrative support Understanding of confidentiality and privacy issues Why NSW Health is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Health not with Hatch.
