Your new role: As an Administration Officer in the Security Unit, you will play an important role in supporting patient services and ensuring smooth day-to-day operations within a specialised hospital setting. You will deliver high-quality administrative support while maintaining strict confidentiality and accuracy. Key responsibilities include: Coordinating patient appointments, waiting lists, and clinic schedules, including cancellations and rescheduling. Providing excellent customer service to patients, staff, and external stakeholders through clear, respectful communication. Maintaining accurate patient records and data entry across multiple hospital information systems. Assisting with billing, receipting, and reporting functions, ensuring compliance with hospital policies and procedures. About you: We are looking for a motivated and organised individual who thrives in a fast-paced environment and enjoys working as part of a team. You will be customer-focused and demonstrate strong communication and problem-solving skills. The ideal candidate will have: Proven experience in administrative support, with proficiency in hospital information systems and Microsoft Office. Strong interpersonal and communication skills, with the ability to provide professional service to patients and staff. High attention to detail and organisational skills, with the ability to manage sensitive information accurately and confidentially. A collaborative approach, with the ability to work effectively within a team and adapt to changing priorities. Check out our quick tips and application essentials! What we can offer you: We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About us: The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant. We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are Metro South Health: We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services. We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve. We are better together.
