$34 - $36 per hour super Full-time - Hybrid work environment Supportive Team & Opportunity to go perm for the right candidate WOW Recruitment is seeking a self-motivated, tech-savvy Warranty & Service Officer to join an internationally recognised industrial firm. Our client is a leader across the power & energy, industrial machinery, urban infrastructure, aerospace, and defence sectors, and is looking for someone who thrives in a structured environment and can manage processes with confidence and efficiency The Warranty and Service Administration Officer deliver a responsive and efficient end-to-end coordination of warranty services. They oversee the integrated delivery of warranty support for HVAC products across the Australian and New Zealand markets. What you will be doing? Coordinate with Service Agents, Contractors and customers to prioritise urgent repairs, particularly in critical environments such as hospitals and aged-care homes. Follow up on all submitted warranty claims to ensure the Service Agent has contacted the consumer. Ensuring all warranty claims are accurately completed before submission. Assisting with monthly reports on open and closed warranty claims, ensuring transparency and accountability. Fostering and developing working relationships with the key stakeholders to ensure the efficient and timely submission of invoices. What do you bring? 2 years of experience in warranty processes and procedures, ensuring compliance and accuracy. Expertise in customer service, with a specialised skill set in de-escalation and conflict resolution. A background in the HVAC industry would be ideal. Excellent written and verbal communication skills. Perks & Benefits: Temp - Perm opportunity for successful candidate. Opportunity for hybrid work arrangements (1 day WFH). Tech hardware & software provided. Kickstart or accelerate your career with a global organisation listed in the Fortune 500. Great team and manager - empathetic and supportive. If you are a Warranty and Service Administrator looking for a new role, APPLY NOW or email your CV to shona@wowrecruitment.com.au, and Shona will be in touch!
