Applications close at 11:30pm AEST Sunday 10 August 2025 Do you enjoy problem-solving, supporting critical systems, and working in a fast-paced operational environment? Join the National Blood Authority's (NBA) Blood Operations Centre (BOC) team and help deliver vital support to health professionals and patients across Australia. The NBA is seeking a motivated APS4 Support Officer to join our Blood Operations Centre (BOC). This team provides essential support to users of the NBA's Blood Sector Systems, including hospitals, laboratories, and health professionals across Australia. Please note: This recruitment process is being conducted to establish a merit pool of suitable candidates. The merit pool may be used to fill similar roles within the the NBA over the next 18 months. About the Team As part of the Information Technology Services (ITS) team, this role is required to provide support services to the Blood Operation Centre (BOC) team. This is a dynamic team that provides technical support to all Blood Sector System (BSS) users while proactively monitoring BSS operations to quickly identify and resolve issues. At times, the BOC team also provide a range of support to other NBA teams allowing for further career development. The key duties of the position include In this role, you will: Respond to stakeholder quires by phone and email in a timely and professional manner Manage administrative tasks related to blood product approvals and supply. Prepare and maintain documents, guides and standard operation procedures. support internal tracking and request systems, escalating issues as needed. We're looking for someone who: Communicates clearly and confidently even under pressure. has strong attention to detail and excellent organisation skills. enjoys learning and can adapt to new systems and processes. Works well in a team environment and builds positive working relationships Note: Our BOC Support Officers have rostered work patterns and are required to periodically undertake after hours on-call telephone support. What we offer The NBA offers a clear purpose and meaningful work. You will directly make a positive impact by saving and improving Australian lives through a world-class blood supply. The NBA provides a number of benefits to its staff including: be a part of a small agency in a secure, dynamic public service have great employment conditions with access to competitive superannuation, transparent pay, generous leave entitlements including parental leave, flexible work arrangements, and well-being support mechanisms be part of a community of strong, passionate, and proud professionals work under a strong set of shared values and expect high standards of workplace behaviour and integrity be supported to stretch yourself and grow both professionally and personally, and you to do the same for those you work with.
