Applications close at 11:30pm AEST Sunday 10 August 2025 Do you enjoy problem-solving, supporting critical systems, and working in a fast-paced operational environment? Join the National Blood Authority's (NBA) Blood Operations Centre (BOC) team and help deliver vital support to health professionals and patients across Australia. The NBA is seeking a motivated APS5 Support Officer to join our Blood Operations Centre (BOC). This team provides essential support to users of the NBA's Blood Sector Systems, including hospitals, laboratories, and health professionals across Australia. This recruitment process will be used to establish a merit pool for APS5 Support Officer (BOC) roles that may become available over the next 18 months. About the Team As part of the Information Technology Services (ITS) team, this role is required to provide support services to the Blood Operation Centre (BOC) team. This is a dynamic team that provides technical support to all Blood Sector System (BSS) users while proactively monitoring BSS operations to quickly identify and resolve issues. At times, the BOC team also provide a range of support to other NBA teams allowing for further career development. The key duties of the position include In this role, you will: Respond to complex enquiries and provide system support via phone and email. Assist with operational coordination and contribute to the delivery of daily BOC functions Support stakeholder communication Participate in team knowledge sharing, process reviews and capability building initiatives. We're looking for someone who: Has strong communication and problem-solving skills Can remain calm and professional under pressure Demonstrates sound judgment and attention to detail Works effectively in a team and contributes to a collaborative culture While the position does not formally manage staff, it provides guidance and informal support to other members of the team, including mentoring and contributing to their ongoing capability development. What we offer The NBA offers a clear purpose and meaningful work. You will directly make a positive impact by saving and improving Australian lives through a world-class blood supply. The NBA provides a number of benefits to its staff including: be a part of a small agency in a secure, dynamic public service have great employment conditions with access to competitive superannuation, transparent pay, generous leave entitlements including parental leave, flexible work arrangements, and well-being support mechanisms be part of a community of strong, passionate, and proud professionals work under a strong set of shared values and expect high standards of workplace behaviour and integrity be supported to stretch yourself and grow both professionally and personally, and you to do the same for those you work with.
