Accutemp Services Refrigeration & Air Conditioning is a South Australian, family-owned company specialising in commercial refrigeration and air conditioning. We take pride in delivering exceptional customer service and high-quality workmanship. We are seeking a permanent full-time Administrative All-Rounder to join our team at our Lonsdale office, which offers free on-site parking. In this role, you will support our customers, technicians and management team by coordinating and completing a variety of administrative and service-related tasks that contribute to the smooth day-to-day operation of our Service Department. As the first point of contact for our customers and suppliers, you will enjoy building strong relationships while providing professional and efficient service. General day to day duties: Provide exceptional customer service by answering and logging incoming calls, service requests, emails and web enquiries. Liaise with customers, suppliers, technicians and managers to coordinate work and provide timely job updates. Support the prompt resolution of customer enquiries and service issues to ensure a high level of customer satisfaction. Process customer credit card payments as required. Maintain accurate, confidential and up-to-date records within the SimPRO job management system. Complete a range of general administrative duties to support the day-to-day operations of the business. May need to assist with prioritising and coordinating technician schedules for breakdowns, new installations and planned maintenance using the SimPRO job management system, as required. The ideal candidate will have: Excellent customer service and communication skills, with the ability to communicate professionally both verbally and in writing. Strong organisational and time management skills, with the ability to effectively manage competing priorities. Proven ability to multitask, prioritise workloads and adapt to changing business needs. High level of initiative, with exceptional attention to detail and accuracy. A positive attitude, collaborative approach and genuine willingness to learn and develop. Ability to work both independently and as part of a supportive team. Previous experience in a similar administrative role within the refrigeration, air conditioning or trade industry is desirable, but not essential. Strong computer literacy and confidence using Microsoft Office and other business software. Experience using SimPRO or a similar job management system, along with Xero, is highly desirable but not essential. If this sounds like you, we'd love to hear from you! Please only apply if you are currently living in Australia and have the legal right to work in Australia.
