Brain Injury SA is looking for a warm, organised and proactive Office Coordinator / Receptionist to join our Central Hub team on a fixed-term basis. This isn't a standard reception role. You'll be the first face clients see and the first voice they hear — in a therapeutic environment where that first impression shapes someone's entire experience of their care. If you thrive in a busy, people-centred workplace and take real pride in doing the details well, this is a role worth applying for. THE ROLE Office Coordinator / Receptionist — City Hub (Light Square) Full-time | Fixed-term contract: 10 August 2026 — April 2027 (8 months) SCHADS Award Level 2–3, dependent on experience Reporting to the Hub Team Leader, you'll sit at the centre of day-to-day hub operations — keeping things running smoothly behind the scenes while ensuring every client interaction is professional, warm and person-centred. You'll work closely with the Service Coordinator and allied health team to coordinate appointments, manage communications, support IT operations, and make sure the hub is always ready for the day. Day-to-day, you will: Be the welcoming first point of contact for clients, families and visitors — in person and by phone Coordinate and book client appointments in collaboration with therapists and the Service Coordinator Communicate with new clients about service agreements and program onboarding Facilitate clear, timely communication between clients and the broader Rewire team Provide accurate, confidential administrative support across hub and organisational functions Support IT functionality and general office operations including database management Manage hub opening and closing procedures, maintain facilities presentation and keep supplies stocked Contribute flexibly to broader organisational administrative needs as required WHAT MAKES THIS ROLE DIFFERENT The work has genuine purpose BISA supports adults living with acquired brain injury — people navigating some of the most significant challenges of their lives. The way you welcome someone at reception, take a call, or help them understand their schedule genuinely matters here. A therapeutic environment that values its whole team At BISA, reception isn't an afterthought — it's a central part of how we deliver person-centred care. You'll be a valued member of the broader hub team, connected to the allied health staff and the work they do, and genuinely included in the organisation's culture and development. Variety and responsibility in equal measure From appointment scheduling and client onboarding to IT troubleshooting and facilities coordination, no two days are the same. If you like a role with real scope — not just answering phones — this will suit you. A team that invests in you Even in a fixed-term role, you'll have access to BISA's regular internal training, team events, and a genuinely collaborative administration team. You'll be supported to do your job well from day one. ⚖️ A values-led organisation BISA's values — empathy, respect, empowerment, accountability, drive and collaboration — shape how we work with clients and with each other. If those words resonate with how you approach your work, you'll fit right in. ABOUT YOU You'll bring genuine warmth, strong organisational skills, and the kind of calm, proactive approach that keeps a busy hub running well. You will need: Experience in reception and office coordination Strong administration skills including proficiency with software packages, CRM systems and databases A sensitive and responsive communication style — particularly with people in challenging circumstances Confidence with IT systems and a willingness to troubleshoot and support others The ability to self-direct, prioritise and manage a varied workload proactively Current Working with Children Check and NDIS Worker Check (or willingness to obtain) NDIS Worker Training Certificate — Module: Quality, Safety & You (or willingness to complete) Desirable but not essential: Knowledge of the NDIS Experience with scheduling or billing software ABOUT BRAIN INJURY SA Brain Injury SA (BISA) is both a Peak Body and Service Provider for South Australia's ABI community. Through our Rewire Hubs, we deliver person-centred therapy and support services to adults living with acquired brain injury — empowering people to live well and on their own terms. We're a values-led organisation where empathy, respect, collaboration and accountability shape how we work together and how we show up for our clients every day. HOW TO APPLY Submit your resume and a cover letter addressing the key requirements of the role. Applications are reviewed as received, so apply as soon as possible. For a copy of the position description, call BISA on 8217 7600 or visit our website. Brain Injury SA welcomes applications from people of all backgrounds, including those with lived experience of disability.
