About us MCAS is a dynamic and growing organisation specialising in Commercial HVAC services. We pride ourselves on delivering high-quality solutions to our clients whilst maintaining a professional and collaborative workplace environment. Our team is committed to excellence, reliability, and customer satisfaction in everything we do. About the role We are seeking a detail-oriented and organised Service Coordinator to join our team on a full-time basis at our Wangara location. This is a pivotal administrative position that will support the smooth operation of our service delivery across mechanical, construction, and air services divisions. As Service Coordinator, you will be the backbone of our operations, ensuring that all service requests, schedules, and client communications are managed efficiently and professionally. This role is essential to maintaining our reputation for reliability and client satisfaction. Key responsibilities Coordinating and scheduling service appointments across our HVAC operations Managing client inquiries and service requests via phone & email. Preparing and maintaining service documentation including service reports, quotations and asset management. Liaising between clients, field technicians, and management to ensure seamless service delivery Tracking and updating service progress and ensuring timely completion of scheduled work Maintaining accurate records and databases of client information and service history Assisting with administrative tasks such as data entry, filing, and record management Supporting the coordination of team resources and equipment allocation and bookings. Handling general office duties including answering phones, responding to enquiries, and managing correspondence. What we're looking for Proven experience in an administrative support or coordination role, ideally within a service-based industry Excellent organisational and time management skills with the ability to juggle multiple tasks and priorities Strong written and verbal communication skills with the ability to interact professionally with clients and staff Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general IT competency Attention to detail and accuracy in documentation and record-keeping Customer service orientation with a commitment to providing support and resolving issues promptly Ability to work both independently and as part of a team in a fast-paced environment Problem-solving mindset and flexibility to adapt to changing priorities and procedures Desirable: Experience with scheduling software, CRM systems, or service management tools Desirable: Background or familiarity with mechanical, construction, or air services industries What we offer Full-time permanent employment with a stable and growing organisation Competitive salary package commensurate with experience and qualifications Opportunities for professional development and skills training A supportive and collaborative workplace culture where your contributions are valued Apply now If you are an enthusiastic and organised individual ready to make an impact in a service-driven organisation, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. We look forward to meeting you!
