• Permanent | Full-time Opportunity | Local Government • Level 4 | $80,660 – $86,299 per annum, plus Superannuation • Enjoy 5 weeks annual leave | Free Parking | Flexible workplace culture About the Role Are you an experienced Rates Officer or administration professional with exceptional customer service skills? We're looking for a motivated and detail-oriented individual to join our Rates & Accounts team. In this varied and rewarding role, you'll play a key part in supporting the City's rating functions, maintaining accurate records, assisting customers, and helping ensure the efficient collection of rates and charges. No two days are the same as you work closely with residents, government agencies, and internal stakeholders to deliver outstanding service and support. What You'll Be Doing • Maintaining property and rating records and databases • Processing applications, requests and pensioner rebate documentation • Assisting customers with rates enquiries via phone, email and in person • Supporting the levying of rates, charges and property revaluations • Managing overdue rates and Emergency Services Levy accounts through effective negotiation and customer engagement • Liaising with internal departments, government authorities and external service providers About You You're a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering accurate, high-quality work. To be successful, you'll need to be able to demonstrate in your cover letter that you can bring: 1. Experience in a rates, administration, customer service or data entry role 2. Strong communication, customer service and negotiation skills 3. Excellent attention to detail and organisational abilities 4. Strong computer literacy and the ability to manage multiple priorities 5. Knowledge of rating legislation and debt collection processes (highly regarded) If you're looking for a role where your skills make a difference and you can contribute to a growing local government organisation, we'd love to hear from you. So… why join the City of Wanneroo? More Time Off • 5 weeks annual leave (pro-rata) • 2 paid Wellness Days and 1 paid Volunteer Day per year • 12 weeks paid parental leave • Access to additional leave types: Reproductive Health, Disability, Cultural/Ceremonial, Family Responsibility and Family & Domestic Violence Leave • Ability to purchase or cash out leave, depending on your needs Genuine Flexibility • Choose between a 9 day fortnight, 19 day month or flexi time arrangement • This is a full-time role (Monday – Friday, 76 hours per fortnight) with stable days and hours. • Hybrid work and TOIL may be available depending on the service area Stability with Mobility • Long Service Leave is portable across WA local governments • Permanent roles, strong internal mobility, and sector-wide credibility • A comprehensive development program with internal capability frameworks and access to funded external courses, workshops, and study leave Perks & Support • Up to 15% superannuation with matching • Free on-site parking • Thoughtfully designed workspaces with sit-stand desks • Modern end-of-trip facilities including showers, lockers, and secure bike storage • Access to salary packaging and novated leasing options • 50% off membership to our award-winning gym and leisure centre, Aquamotion • An active social club with regular events Work Local With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. This is work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It’s a meaningful way to give back and shape the future of your City. The City of Wanneroo is a diverse, community-focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it. We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you’ll feel at home here. Interested? To apply for this role, please provide your resume and a cover letter (max 2 pages) addressing what you’ll bring to the role. Reference Number: 848796 Close date: Wednesday, 30th June 2026 For further information contact Carolyn King, Coordinator, Rates & Accounts on 9405 5429. Please note: • A National Police Clearance (within 3 months) is required prior to commencement. • All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks. • Medical assessment may be required depending on the role. Attachments: - Position Description - Rates Officer - June 2025.pdf
