This is a Senior Functional Analyst, Salesforce - CFS (Fixed term Full Time Opportunity until 31 Dec 2026) role with Transport NSW based in Macquarie Park, NSW, AU Transport NSW Role Seniority - senior More about the Senior Functional Analyst, Salesforce - CFS (Fixed term Full Time Opportunity until 31 Dec 2026) role at Transport NSW You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end. You bring structure, mitigation and education to our organisation. Our records and datasets are vast and varied. This is your opportunity to safeguard critical infrastructure, order and protect sensitive data, and defend against emerging cyber threats. You'll be part of an expert team who protect against thousands of threats every day. In this role, you'll: Working as part of a team delivering business‑aligned solutions, this role translates stakeholder requirements into effective Salesforce configurations, supporting end‑to‑end delivery from requirements and design through testing, implementation and ongoing support to achieve reliable, value‑driven outcomes. You will translate business needs into clear functional Salesforce designs by partnering with stakeholders, leading workshops, and documenting user stories. You will configure and administer Salesforce (objects, flows, security, profiles, permissions) to deliver scalable, user‑friendly solutions aligned to standards. You will support end‑to‑end delivery from requirements through deployment and post‑go‑live optimisation, including testing, release and change management. You will ensure system stability and continuous improvement by troubleshooting issues, managing data and access controls, and identifying automation opportunities. For more information on this position and business unit, view the role description and information pack. About you You bring strong hands‑on Salesforce administration and configuration expertise, with a solid understanding of data, security, reporting, and dashboards. Your skill in translating business requirements into functional Salesforce solutions includes automation using Flows, approval processes, and configuration‑driven design. You excel at stakeholder engagement—running workshops, gathering requirements, documenting user stories, and supporting UAT, releases, and change management. You demonstrate strong problem‑solving and delivery capability, managing multiple priorities in fast‑paced environments while leveraging CI/CD and DevOps practices. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Friday 17 July 2026. For more information about this role, please contact MATT.MANNS2@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW LI-Hybrid Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Transport NSW team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Translating business needs ⚙️ Configuring Salesforce Supporting end-to-end delivery Key Strengths ️ Salesforce administration Stakeholder engagement Problem-solving A Final Note: This is a role with Transport NSW not with Hatch.
