An established and highly regarded residential construction business is seeking an experienced Regional Warranty Manager to lead its warranty operations across a major Victorian region. This is a senior leadership opportunity for a technically strong construction professional who enjoys developing people, resolving complex building matters and driving continuous improvement across a large residential portfolio. Reporting into senior leadership, you will oversee a team of Warranty Site Managers, providing leadership, technical guidance and operational direction while ensuring outstanding customer outcomes, expenditure control and quality assurance standards. Key Responsibilities Lead, coach and develop a team of Warranty Site Managers Manage complex warranty claims, customer escalations and dispute resolution Provide technical guidance on residential construction defects and rectification works Monitor regional warranty expenditure and drive cost accountability Identify recurring defects, emerging risks and improvement opportunities Work closely with customers, trades, suppliers and internal stakeholders Promote a strong safety culture and ensure compliance across the team About You Trade qualification or strong residential construction experience Sound knowledge of residential building defects and warranty processes Proven leadership experience managing teams Strong customer service and stakeholder management skills Commercially minded with experience managing costs and budgets Organised, proactive and solutions-focused What's on Offer? Senior leadership opportunity with a respected residential builder Manage and develop a high-performing team Influence quality, customer experience and operational outcomes Supportive culture with long-term career opportunities Attractive salary package If this sounds like you, apply below. Contact Alastair on 0433697422 or abray@bluestonerecruitment.com for further information.
