Brisbane IT & Telecomms Project Management / Team Lead Attractive Market Daily Rates Brisbane (Hybrid - approx. 3 days in office) Contract through to June 2027 We are seeking an experienced Project Manager to lead the enterprise discovery and initial delivery (Tranche 1) of a Salesforce-based Customer Case Management program within a large, complex organisation. This role is pivotal in establishing an enterprise-wide case management framework , driving alignment across multiple business areas and setting the foundation for future delivery phases. Key Responsibilities Enterprise Discovery & Mobilisation Lead a timeboxed discovery phase to baseline case management requirements across business units Establish enterprise standards, guardrails, and delivery frameworks Coordinate inputs across multiple domains (complaints, disputes, investigations, etc.) Program & Delivery Management Plan and deliver Tranche 1 in line with agreed scope and sequencing Develop and manage integrated delivery plans, schedules, and milestones Coordinate cross-functional teams across business, Salesforce, and vendors Stakeholder Engagement Engage senior stakeholders and facilitate governance forums Drive alignment across business and technology teams Foster a collaborative, enterprise-wide delivery approach Salesforce Delivery Oversight Oversee delivery of Salesforce-based case management capabilities Ensure alignment with platform standards, architecture, and integrations Support backlog prioritisation and delivery outcomes Governance, Risk & Dependencies Establish governance frameworks and reporting structures Manage risks, issues, assumptions, and dependencies Coordinate interdependencies across related initiatives Change & Transition Support business readiness, adoption, and transition planning Align delivery with operating model changes where required Prepare for transition into future tranches Key Requirements Proven experience delivering Salesforce / CRM projects Experience managing complex, enterprise-wide initiatives Strong stakeholder engagement and facilitation skills Solid governance, risk, and dependency management experience Experience working in Agile or hybrid environments Desirable Case management or regulatory system experience Government or regulated environment experience Enterprise discovery or transformation program experience Salesforce Service Cloud knowledge Engagement Details Start: Immediate Duration: Contract through to June 2027 Location: Brisbane (Hybrid – approx. 3 days in office) Interested Candidates please click below on apply or reach out me for the confidential discussion at poom.au Apply Now
