Urgent requirement of - Contract - Requirements Curate knowledge of technology lifecycle and processes Understanding IT Services used by Virgin Australia (people, processes and technologies) Functional and technical knowledge of end-user computing services and how these services are consumed Relevant degree, qualification or equivalent experience in service delivery and general technology solutions Demonstrated understanding of end-user computing environments in a large-scale enterprise context Demonstrated strong understanding of quality customer service approach, clear professional communication and effective interpersonal skills Demonstrated ability to prioritise tasks Demonstrated understanding of ITIL practices, incident and request management and experience with applicable software/services Knowledge of information systems and associated delivery methods to enable satisfaction of target service level objectives. Direct experience in ITSM Experience in working in Agile Environment using Jira. Excellent document, presentation creation, and written and verbal communication skills Ability to train a service-oriented team to deliver to business aligned priorities Demonstrated initiative and proactive approach Proven ability to train and drive continual improvement and to support others through technical change Experience working in a large multi business unit organisation Experience training and quality assurance in a 24hr x 7day critical systems and services environment Understanding of applications and infrastructure landscape used by Virgin Australia with specific focus on the delivery of highly effective and responsive support services. Certification in customer service, communication or interpersonal skills Airline industry experience ITIL Intermediate Level Certification Experience in Service Desk Training Experience in Quality Assurance Knowledge of the internal VA business structures Knowledge of mobile device management platforms with all currently utilised vendors (Microsoft Intune) Knowledge of working in an Agile Environment Duration: 06 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email: jobs@hasthasolutions.com
