About the role We are seeking a highly organised and customer-focused Client Services Administrator to join our team at MGI Adelaide. This is a full-time role based in our Eastwood, SA 5063 office. As the Client Services Administrator, you will play a crucial role in providing exceptional support to our valued clients, ensuring their needs are met efficiently and effectively. What you'll be doing Continuously improving client service processes and identifying opportunities for enhancement Manage new client onboarding processes end to end, including identity verification and AML/CTF compliance Handle client closures, including ethical letters and document transfers to incoming accountants Process ATO registrations, cancellations and portal requests, and collate documents for banks and other third parties Support ASIC lodgements alongside the corporate secretarial team Coordinate trustee resolutions with professional staff, ensuring accuracy and completeness Drive adoption of new technology, software and AI tools across the practice Coordinate communication around lodgement program Manage new employee system setup (FuseWorks, CAS360, BGL, Campaign Monitor and similar) Assist with firm marketing, social media and client communications as required Coordinate firm events and social functions What we're looking for Proven experience in a similar role in a public practice accounting firm. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients Strong organisational and time management skills, with the ability to multitask and prioritise effectively Ability to work collaboratively within a team and contribute to a positive work environment About us MGI Adelaide is a dynamic and growing accounting firm, offering a full suite of services to our clients. As a proud member of the global MGI network, we combine local expertise with international resources to deliver exceptional outcomes. Our team of nearly 50 professionals thrives in a flexible, inclusive, and supportive environment where individual success contributes to our collective achievements.We believe in "Success your way," tailoring solutions for clients and fostering a culture that values equity, inclusivity, and professional growth. Our team benefits from national training programs like the MGI National Graduate Academy and Future Leaders initiatives. We also prioritize work-life balance and host regular social events to create a fun and engaging workplace.For more details about us, visit www.mgiadelaide.com.au and www.mgiworld.com.
