Be the calm, capable first point of contact for people seeking support. Avive Health is growing – and we’re looking for a warm, organised and commercially aware Patient Access Concierge to join our Gold Coast team. This is a phone-based, non-clinical role suited to someone who can build trust quickly, communicate clearly, and manage enquiries with care and follow-through. You’ll play a key role at the very front of the patient journey – helping patients, carers and referrers understand their options and access the right support. This is not a sales role. It’s about guiding people with professionalism, clarity and empathy, while maintaining strong CRM discipline and enquiry management. Leading the beginning of the patient journey, helping patients, carers and referrers understand Avive Health’s services, clarifying funding and access pathways, managing incoming enquiries with care, and coordinating a smooth handover to Intake when the time is right. About Avive Health Avive Health is a private mental health provider established in 2021, delivering integrated inpatient and day programs. Clinician-led and trauma-informed, our services focus on continuity of care – supporting patients through assessment, treatment, and recovery within a structured, supportive environment. As we continue to grow, we are strengthening our front-end patient access function to ensure every first interaction reflects the quality and care of our service. About the Role Sitting at the front end of the patient journey, you will: Respond to inbound enquiries from patients, carers and referrers Explain services, pathways and next steps in a clear, reassuring way Gather and accurately record non-clinical information in HubSpot Clarify health fund, DVA and access requirements (within scope) Manage follow-ups and keep enquiries progressing appropriately Provide ethical redirection where another pathway is more suitable Coordinate smooth, informed handovers to the Intake team Maintain high-quality CRM data and enquiry tracking What You Bring Experience in healthcare administration, patient services, intake, admissions, or contact centre environments Strong phone manner – able to build rapport without sounding scripted or transactional Confidence using CRM systems (HubSpot or similar) Ability to understand and explain service offerings in plain language Strong organisation, attention to detail and follow-through Emotional intelligence and sound judgement when handling sensitive enquiries Comfort working in a fast-paced environment where responsiveness and accuracy matter Why Join Avive? Be part of a modern, growing mental health service doing things thoughtfully and well Play a meaningful role in helping people access care at the right time Work in a role that blends patient experience, coordination and operational discipline Supportive team culture with a strong focus on professionalism, compassion and growth Apply Now If you can combine warmth, maturity and strong coordination skills, we’d love to hear from you. For further information, contact the People & Culture team at avivehealth.com.au . Applicants will be required to provide a current Police Check (within 12 months).
