Client Intake, Reception & Administration Coordinator Commercial Law Firm | Gold Coast | Full-Time (In-Office) We are seeking a capable, organised and switched-on individual to join our firm as our Client Intake, Reception & Administration Coordinator . This is a key front-of-house role sitting at the intersection of reception, administration, and lead management . You will be the first point of contact for clients and play an important role in ensuring enquiries are handled professionally, efficiently, and followed through. About the Role You will manage incoming calls, emails, and enquiries, ensuring that all communication is handled promptly and directed appropriately. This role requires someone who is proactive, thorough, and reliable . You will be responsible for keeping things moving, following up where required, and ensuring nothing is overlooked. Key Responsibilities Answer incoming calls with a high level of professionalism and confidence Manage the firm’s central inbox and ensure all emails are actioned or allocated appropriately Handle inbound enquiries and ensure they are directed to the correct solicitor Follow up enquiries where required to ensure continuity and responsiveness Maintain accurate records of communications and enquiries Provide general administrative support to the team Assist in maintaining an organised and efficient office environment About You Excellent phone manner and communication skills Organised, detail-oriented, and reliable Able to manage multiple tasks and competing priorities Proactive and capable of following tasks through to completion Practical, calm, and solutions-focused Positive attitude and strong work ethic No formal qualifications are required. We are looking for the right person with the right mindset . What This Role Is A front-facing position within a professional environment A mix of reception, administration, and coordination A role where attention to detail and follow-through matter What This Role Is Not A passive reception position A role where tasks can be left incomplete or unattended Remuneration Salary will be commensurate with experience , with opportunity to grow within the role based on performance. If you are organised, capable, and take pride in doing things properly, we would like to hear from you.
