This is a Second in Charge - Furniture Department role with Harvey Norman based in WA, AU Harvey Norman Role Seniority - junior, mid level More about the Second in Charge - Furniture Department role at Harvey Norman · Full Time Position · Guaranteed base earnings attractive commission · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Mandurah Furniture Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers. As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers. To be successful you must: · Have a passion for retail · Be highly motivated and results driven person with outstanding customer service and communication skills · Enjoy working in a team environment What we require: · Experience in a customer focused, successful retail business · A high level of Furniture product knowledge indoor settings, outdoor settings and couches to support customer queries · Proven experience in retail management with an excellent sales track record · Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team · Ability to service your customers while managing work tasks around their needs · Going above and beyond to provide exceptional customer focused problem solving · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services · Passion to exceed individual and store sales targets · Flexibility across retail trading hours including weekends, public holidays and late night trades What we offer: · Generous staff discounts · Attractive commission based structures · Fantastic incentive based promotions · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Harvey Norman team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering great service Maximizing sales ️ Resolving customer complaints Key Strengths Customer service skills Retail management experience ️ Furniture product knowledge Team leadership Problem-solving skills ⏰ Flexibility A Final Note: This is a role with Harvey Norman not with Hatch.
