For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest. Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen. As our Rooms Division Manager , you will lead the Front Office and Housekeeping operations across The Star Residences, delivering world-class guest experiences while balancing the unique dynamics of a serviced apartment and residential environment. You will play a pivotal role in driving operational excellence, enhancing owner and guest satisfaction, and protecting the long-term value of our assets. This is a fantastic opportunity where you will work at the intersection of hospitality and strata living, partnering with key stakeholders to deliver seamless service, optimise performance, and foster a high-performing, guest-centric culture. A few of your responsibilities Oversee Front Office and Housekeeping operations to ensure exceptional guest service and efficient day-to-day performance across both towers Drive housekeeping productivity and operational workflows to maximise efficiency while maintaining high quality and asset standards Collaborate closely with Strata & Asset Management to meet owner expectations and ensure compliance with strata requirements Monitor inventory, bookings, and equitable revenue distribution across the letting pool Lead, develop and inspire your team, managing recruitment, performance, and labour costs in line with business objectives What are we looking for Proven leadership experience in hotel operations, ideally within a serviced apartment or strata environment Strong commercial acumen with the ability to balance guest experience, owner expectations, and operational performance Excellent communication and interpersonal skills, with the ability to effectively manage and motivate teams Demonstrated experience leading and developing high-performing teams in a fast-paced environment Tertiary qualifications in Business, Hospitality or a related field (highly regarded) Experience with Opera or similar hotel systems and strong understanding of front office and housekeeping functions What we can offer you Complimentary meal on site every day including hot meals, sandwich bar and more Discounted parking available Up to 30% discounts across award our winning restaurants and accommodation Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services Supportive leadership team Mental Health and Wellbeing services Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI Endless career growth and opportunities to learn and develop your career Opportunity to work with elite professionals and assets Your role will be pivotal in shaping the success of our residential offerings at The Star. Join us in making a difference. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care . We welcome applications from all cultures, ages, religions, genders, LGBTQI people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI inclusiveness in the workplace. It’s your time to SHINE! Click on the link below to make your next career move with The Star. Advertised: 15 May 2026 E. Australia Standard Time Applications close: 25 May 2026 E. Australia Standard Time
