Client Relations Manager Department Account Management Reports directly to State Sales Manager Reports Indirectly to Group Sales Manager National Sales Manager Number of reporting relationships 3 Travel Requirements Travel required within metropolitan area on a regular basis Travel may be required interstate on an infrequent basis Employing entity Capital Transport & Logistics Group Pty Ltd authority to act This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager. Number of staff reporting directly to this position 2 Critical relationships (internal) National Sales Manager State Manager National Sales Team Sales Department and Account Management Department Operational Departments Customer Service and Administration Department HR Department Critical relationships (EXternal) Existing clients Existing sub-contractors Potential clients Position Summary As the Client Relations Manager, you will report directly to the State Sales Manager and indirectly to the Group Sales Manager and National Sales Manager. You are responsible for assisting the Group Sales Manager in effectively leading and mentoring your assigned team by having a comprehensive understanding of the day-to-day responsibilities and tasks of each team member. You must provide leadership, support and guidance to the entire Account Management Team. You are required to co-ordinate the Team by maintaining and analysing client portfolios against benchmark figures and facilitating regular training programs for Account Managers to increase their knowledge and enhance their skills. Through this, you will ensure that revenue and margin targets are achieved, and that the Company provides a superior service to our clients at all times. You must keep up to date with changes in Company policies and legislation that impact the sales process including (but not limited to) the Company Manual Handling Policy, Dangerous Goods Policy and Chain of Responsibility and ensure these changes are communicated to the entire Sales Department without delay. 1. Key Responsibilities and Tasks 1.1 KEY PERFORMANCE INDICATORS (KPI): Ensure you meet the following results and activity targets set by your Manager: Key Performance Indicator (KPI) Benchmark Portfolio code As advised by your Manager Profit target 90% Total trading account target 90% Minimum portfolio margin As advised by your Manager Maximum client account attrition
