Location: The Newstead Residences – 50 Longland Street, Newstead, QLD 4006 Opportunity: Permanent Full-time – Monday – Friday (8:30am-4:30pm) Reports to: Community Manager The Opportunity The Newstead Residences is an award‑winning, inner‑city retirement community that combines luxury apartment living with exceptional lifestyle amenities above Brisbane’s vibrant Gasworks precinct. With a strong focus on connection, wellbeing and service, it offers a dynamic environment where residents enjoy premium facilities, personalised support and a true sense of community. As our Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations of the community. You will be joining a community where your care and connection truly matter by helping residents maintain their independence, stay active and involved, and enjoy the rich, fulfilling lifestyle they deserve. This is a highly resident-facing role where you will enjoy a variety of operational and administrative duties. Your Impact: Assist with the ongoing daily operations of the community including safety, security, maintenance/facilities, and compliance checks Be the first point of contact for residents and their queries, suggestions and concerns Provide regular operational feedback and escalation items to the Community Manager Serve as a key escalation point for resident concerns, managing conflict resolution with care and professionalism Oversee the administration team, providing guidance, support and direction to maintain exceptional service standards Liaise with a wide range of internal and external stakeholders, including but limited to - resident family members, contractors & suppliers and corporate office departments Complete general administrative tasks including but not limited to - email & phone communication, reception duties, auditing, and incident recording What you’ll bring: Prior experience in a front-line operations or administration role (e.g. Retirement Living, Hospitality, Hotel or similar) Superb team-work skills and a great sense of humour to join a fun and welcoming community Strong resident or customer service expertise, with a commitment to enhancing satisfaction and engagement Proven ability to adapt and contribute across multiple functional areas within a community setting A passion for building on customer engagement, KPI improvement and resident satisfaction Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint) Two (2) COVID-19 vaccinations (required) Why Aveo? $95-100K package incl. super (pro rata) Permanent full-time position with the opportunity to enter a growing sector Paid Parental Leave and Purchased Annual Leave options Two (2) additional 'All About Me' leave days per calendar year Annual salary reviews and annual bonus incentive scheme Employee Referral Program and Employee Assistance Program Discounts to Health Insurance and Retail & Leisure partner providers Annual flu vaccinations and skin checks Opportunities for further career progression Who we are As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60 diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves. What's next Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.
