Future Student Advisor Future Students and Engagement Fixed term to 26 April 2027, part-time 2 positions available - 14hrs per week / 21hrs per week $ 71,725 to $ 77,668 [part time pro rata] (HEO4) 17% super Armidale based role. Free on campus parking On campus gym and pool sporting competitions Employee Assistance Program (EAP) and wellbeing support Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space About the role The Future Student Advisor provides friendly, knowledgeable and student-centred guidance to prospective students considering study at the University of New England. Acting as one of the first points of contact for many future students, this role helps individuals explore their options, understand pathways and make confident decisions about their education journey. Youll be working across our telephony, digital and offline channels, youll support students through the enquiry, application and enroll stages, ensuring they receive clear advice, timely follow-ups and a welcoming experience at every interaction. Operating with a strong degree of judgement and initiative, the role plays an important part in shaping a positive first impression of UNE and supporting prospective students to take the next step toward enrolment. The Future Student Advisor works closely with Faculties, Marketing and Student Journey teams to ensure information is accurate, communication is consistent and future students experience a seamless transition from enquiry to application. About you To be successful in this role, you will bring strong customer service and advisory capability, with the ability to provide accurate, timely and consistent information to a diverse range of people (students, parents, schools and the wider community). You will be comfortable managing priorities, maintaining high-quality records and case notes in relevant systems, and applying policies and procedures with sound judgement escalating non-routine matters when required. You will also demonstrate confidence working with digital tools and systems, and readiness to use AI and digital technology in the workplace to support service delivery and continuous improvement. About the Faculty/School/Department The Future Students and Engagement Department at the University of New England (UNE) oversees all external-facing functions at UNE with a comprehensive, integrated marketing strategy. This includes marketing, advancement, alumni office, social media, and corporate communications and events. The department focuses on engaging with industry partners, alumni, philanthropic supporters, governments and communities, whilst also attracting and connecting with prospective students. The team effectively showcases UNEs offerings, builds relationships with key stakeholders, and fosters a strong, connected community. Enquiries To discuss this role please contact Sarah Shipman, Team Lead Future Student Team, email: sshipman5@une.edu.au If you require any adjustments or support to fully participate such as an alternative format for the application form please contact your Talent Acquisition Consultant at jobapplication@une.edu.au or on 02 6773 3705. If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team. For further information about this position, please see the Position Statement below. Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE. To Apply Closing Date: 11:59pm, Sunday 26 April 2026 Reference No: 225224 Please submit the following documents by clicking the Apply Now button below: Submit your application through www.une.edu.au/jobs-at-une and refer to vacancy ref 225224 Your application should be comprised of: Covering letter; Responses to selection criteria Current CV. Applicants must have appropriate Australian work rights for the duration of this position. About Armidale Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidales natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience . Information about relocation assistance. UNE: A Diverse and Inclusive Workplace At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best. We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA. UNE is committed to enabling all staff to thrive and ensuring that our LGBTIQIA community and staff from all cultures feel included and respected. Our UNE Ally Network is here for staff and students and for any questions, contact our Equity, Diversity and Inclusion Consultant. About Our Process At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. If you are the preferred candidate for this role you will be required to provide UNE with a National Police Check prior to the university making an offer of employment. Please note that people with criminal records are not automatically excluded from applying for this position (unless there is a particular requirement under law). Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
