Job Description The Claims Portfolio Manager plays a pivotal role in strengthening the integrity and performance of TAL’s claims portfolio, ensuring we continue to deliver fair, timely and trusted outcomes for our customers. By turning portfolio insights into meaningful action, this role supports better decision‑making, continuous improvement and strong governance across claims. Working at the intersection of data, policy and customer experience, the role contributes directly to TAL’s commitment to doing the right thing—building confidence in life insurance and supporting customers when they need us most. In this role you will: Enhance portfolio insights by evolving claims data, controls and visualisations to clearly highlight portfolio health and risks. Drive timely claim outcomes by optimising tracking of claim activity, milestones and pipeline management. Strengthen portfolio discipline by improving controls that support claim tidiness and appropriate claim allocation. Improve decision quality by reviewing complex or sub‑optimal claims and providing expert strategic guidance. Lift claims performance through coaching, insights and targeted recommendations to leaders and teams. Ensure data integrity by designing and embedding mechanisms that deliver accurate, reliable claims insights.
