Job Description As a Team Manager in Claims, you’ll play a pivotal role in helping Australians when they need us most. By leading and empowering a high‑performing claims team, this role brings TAL’s purpose to life—delivering care, clarity and confidence at some of life’s most challenging moments. Balancing compassion with strong governance, you’ll shape experiences that build trust, manage risk responsibly and reflect our claims philosophy. It’s a role with real impact, where thoughtful leadership helps ensure every claim is handled with integrity, empathy and excellence. In this role you will: Lead claims outcomes by balancing compassionate customer experience with accurate policy assessment, timely decisions and sustainable claims costs. Champion customer advocacy through effective resolution of escalated complaints and continuous service improvement. Build a high‑performing team by coaching, developing and engaging claims professionals to deliver consistent, high‑quality outcomes. Embed strong risk and compliance practices to ensure claims decisions align with legislation, industry standards and TAL’s claims philosophy. Provide expert oversight on complex claims to guide sound decision‑making and ensure appropriate risk management. Drive operational excellence and improvement by optimising portfolio performance, resourcing and ways of working.
