This is a Coordinator, Reviewable Decisions role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Coordinator, Reviewable Decisions role at NSW Department of Customer Service Coordinator, Reviewable Decisions Building Commission NSW Grade: Clerk Grade 7/8 Location: Sydney - Parramatta Work type: temporary full-time - end October 2026 This temporary position within the Reviewable Decisions team (RevDec) is an opportunity to enhance your skills and public administration knowledge. RevDec is responsible for undertaking independent merit-based reviews of regulatory decisions made by authorised officers within the Building Commission. This involves reviews of diverse types of decisions made under various legislation administered by the Commission. The reviews are conducted within an administrative law framework and RevDec is committed to a fair and transparent process that assists both internal and external stakeholders. The Reviewable Decisions officer role offers a challenging opportunity to: promote a high standard of service delivery to applicants and the organisation be accountable for sound, clear decision making gain insight into a variety of regulatory decisions and related legislation promote the integral function of the Reviewable Decisions Unit contribute to strengthening good administrative practice within the Building Commission. To be successful in this role, the applicant will have: exceptional writing skills and attention to detail to create accurate review determinations experience in effectively interpreting a range of legislation strong analytical and decision-making skills assured communication skills that present information precisely and succinctly the ability to exercise appropriate judgement and take accountability for decisions the capability of working independently whilst effectively managing case load experience in managing competing priorities and working within strict statutory timeframes To apply for the role: Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role. IMORTANT: If you're thinking of applying, this information will help you to understand the process and how to get the best out of your resume and application: https://iworkfor.nsw.gov.au/applying-for-a-job Please note that a comparative assessment may be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. For recruitment related queries please contact Afrah, via afrah.ahmedsaied@customerservice.nsw.gov.au Salary Grade 07/08, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 23 March 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Conducting independent merit-based reviews Promoting high standards of service delivery Contributing to good administrative practice Key Strengths ✍️ Exceptional writing skills Strong analytical and decision-making skills ️ Assured communication skills ️ Experience in public administration ⏳ Ability to manage competing priorities ⚖️ Experience in regulatory decision-making A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
