This is a Community Recovery Rebuild Support Officer role with Townsville City Council based in Townsville City, QLD, AU Townsville City Council Role Seniority - mid level More about the Community Recovery Rebuild Support Officer role at Townsville City Council Fixed Term Full Time opportunity available (Up to 30 March 2027, 9 day fortnight, 36.25 hours/week) Qualifications (or equivalent experience) in Disaster Management, Human Services (or other Social Sciences), Community Development or Community Engagement LGO 4 ($79,414 - $85,123 per annum superannuation) based on skills, qualifications and experience Why Choose Us Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle. Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city. We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city. Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future. Our Vision: A globally connected community driven by lifestyle and nature. Our Purpose: Grow Townsville Our Values: Safety, Excellence, Respect, Value, Enjoyment About The Role The Community Recovery Rebuild Support Officer initiative is part of the Community Health and Wellbeing package (the Package) which has been included within the Category C exceptional circumstances funding. It will support long-term recovery and resilience of disaster affected communities following the North and Far North Queensland Tropical Low, 29 January – 28 February 2025. This is a valuable fixed term opportunity to contribute to community recovery and resilience work in Townsville. In this role, you will work directly with communities affected by disaster events to deliver recovery activities that support people’s social and emotional wellbeing. You will provide tailored case management for disaster impacted individuals and families, helping them understand their options, access relevant funding and support services, and navigate the process of repairing or restoring their homes to safe and habitable conditions. You will work closely with teams across Council to coordinate human-social, environmental, infrastructure and economic recovery activities, ensuring resources are used effectively and recovery actions stay on track. Building strong relationships with local and district stakeholders will be central to your work, enabling you to support ongoing recovery, strengthen community connections and help build household preparedness and resilience for future disasters. You will also contribute to the operation of the Townsville Local Recovery and Resilience Group and provide practical support during recovery activations. About You Our ideal candidate will have: Qualifications (or equivalent experience) in Disaster Management, Human Services (or other Social Sciences), Community Development or Community Engagement. Experience working within either disaster management, recovery and resilience functions, community development or community engagement roles. Experience in delivering community-led recovery and resilience projects and resulting action plans that utilise place-based approaches to engage across sectors, business and communities to enhance resilience. Ability to plan and deliver widespread community engagement activities to discuss the recovery process and to identify the needs and aspirations of diverse groups. Strong ability to work under pressure during intense community engagement activities, including engaging with community members who have been exposed to trauma and direct impacts of disaster. Well-developed relationship management skills and demonstrated experience in collaboration and negotiation to provide excellent community and stakeholder engagement. How To Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role. If you wish to discuss this position further, please contac Zac (Team Manager) on zzd@townsville.qld.gov.au For Further Information Review The Position Description. Closing Date: 11.45pm, Tuesday 10 February 2026 What We Offer 17.5% annual leave loading Up to 5 weeks annual leave Up to 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Learning and Development opportunities Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings. We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply! All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion. Welcome to our playground: https://www.youtube.com/watch?v=FoFb5RenZD8 Attachments Community Recovery Rebuild SO_PD.pdf Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Townsville City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering recovery activities Coordinating recovery efforts Building community connections Key Strengths ️ Disaster Management Community Engagement Relationship Management Project Management Crisis Management ️ Negotiation Skills A Final Note: This is a role with Townsville City Council not with Hatch.
