Senior Medical Receptionist / Personal Assistant to Principal GP [Shukla Medical and Skin] High-Performing General Practice We are seeking a highly organised, proactive and motivated Medical Receptionist to join our busy, high-yielding GP practice in a pivotal dual role that combines front desk leadership with Personal Assistant support to the Principal GP . This position is ideal for someone who thrives in a fast-paced environment, takes ownership of their work, and enjoys being a key part of an efficient, professional team. Key Responsibilities Reception & Practice Operations Welcoming patients with warmth and professionalism Managing high-volume phone calls and appointment scheduling Accurate Medicare, DVA, private and third-party billing Adept in Skin cancer and excision, flaps and minor surgery billing Processing payments and daily reconciliation Handling recalls, results, and correspondence, chasing medicare and arrears debt collection Supporting smooth day-to-day practice workflow Personal Assistant to the Principal GP Managing the Principal GP’s diary, meetings, and commitments Email screening and correspondence drafting Coordinating rosters, leave, and locum bookings (if required) Assisting with reporting, document preparation, and follow-ups Liaising with providers, stakeholders, and external organisations Supporting practice projects, accreditation, and business tasks Maintaining confidentiality at all times About You You are: Exceptional attention to detail A forward-thinker who anticipates needs before they arise Calm and efficient under pressure A clear, professional communicator Discreet and trustworthy with sensitive information Solutions-focused and tech-savvy - Windows, Word Processor and Spreadsheet software fluent Essential: Previous medical reception or strong administrative experience Excellent computer and typing skills Ability to multitask in a high-volume environment Highly regarded: Experience with Best Practice minimum 6 months experience 1 year preferred Knowledge of Medicare billing and item numbers Previous PA / executive assistant experience What We Offer Work in a well-established, high-performing and growing practice A varied and rewarding role with real responsibility and appropriate autonomy Supportive, respectful, and professional team Modern systems and efficient processes Competitive remuneration based on experience Long-term career opportunity Aitkenvale, Townsville This role offers a substantial performance-based bonus linked to measurable outcomes such as: Practice efficiency and workflow optimisation Billing accuracy and revenue support Patient experience and engagement KPI achievement and team support outcomes High performers will be financially recognised well above standard receptionist pay levels and practice performance will directly translate to a healthy bonus over and above casual hourly rate. $50/hour achievable for top performers, career progression an automatic expectation rather than an option.
