About us Best Lives is a not-for-profit disability support organisation that has been providing high-quality specialised employment services across the Wheatbelt and Perth Metropolitan areas for 40 years. We help our customers to live a great life by living our mission of partnering with people with disabilities and disadvantage to achieve their own goals. A Role with Impact: We are seeking a Quality & Compliance officer to lead quality assurance and compliance operations across the Inclusive Employment Australia (IEA) Contract within the organisation. This role would suit a hands-on, practical and personable individual with experience in Disability Employment Services. Key Responsibilities: Stay updated on compliance activities; adjust processes and documentation, and train staff accordingly. Processing of outcome claims Maintain and analyse breach register trends for improvements. IEA Quality Measure Scores: Achievement of or surpassing quality measure targets set for IEA Collect data for internal reporting and conduct internal audits. Lead preparations for external audits and support external auditors. Ensure organisational compliance with IEA grant agreement, guidelines, regulations, policies, and procedures. Monitor and review the effectiveness of quality assurance practices and make recommendations for continuous improvement. Provide guidance and support to staff on compliance-related issues and best practices. Effective and consistent management of compliance registers with clear accountability and up-to-date information. Prepare detailed reports on audit findings, compliance status, and quality improvement initiatives. Skills and Qualifications: Qualification in Quality Assurance such as Diploma in Quality Auditing or a related field. (Preferred) Sound Knowledge of the IEA Program (or previous DES Program) Proven experience in quality assurance and compliance within the employment services environment. Strong understanding of contract management, compliance and legislation including the National Standard for Disability Services. Excellent analytical, problem-solving, and decision-making skills. NDIS Worker Screening (or ability to obtain) Working with Children Check (or ability to obtain) National Police Clearance (or ability to obtain) Hold a current WA Driver's license What we offer you: A non-for-profit company that truly lives its values Salary Sacrifice options up to $18,550 per year for Everyday purchases and entertainment benefits Investment in your skills through training and support Collaborative and supportive team. Access to confidential counselling services through our Employee Assistance Program. Why Join Us? At Best Lives, you’ll be part of a supportive and professional team dedicated to making a meaningful impact on the lives of people with disability. We value your expertise and are committed to providing a positive and engaging work environment. If you’re passionate and eager to make a difference in a dynamic and innovative organisation, we’d love to hear from you!
