Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: The Customer Service Specialist I supports Biamp’s customers in the Australia and New Zealand region by providing exceptional service through order management, communication, and coordination with internal and external partners. In addition to core customer service responsibilities, this role works closely with Biamp’s 3PL provider and the Logistics & Distribution Manager to ensure timely, accurate order fulfillment and delivery performance. How you'll contribute: Respond promptly to customer inquiries, providing accurate and thorough resolutions to ensure customer satisfaction Handle day-to-day correspondence via email and phone, maintaining a professional and customer-focused approach Utilize the company ERP system to process and manage customer purchase orders accurately and efficiently Review purchase orders against quotes to verify pricing and resolve discrepancies as needed Provide customers with timely updates regarding lead times, order status, and back-ordered materials Collaborate with the sales and operations teams to prioritize orders and communicate delivery expectations Partner with Biamp’s 3PL provider to coordinate daily order shipments, resolve delivery issues, and confirm proof of delivery Track and monitor shipments to ensure on-time delivery and proactively communicate delays or logistics issues Support freight claim resolution, order corrections, and changes by liaising with logistics and warehouse teams Maintain order and shipping data accuracy within ERP and related systems to ensure visibility and accountability across departments Assist in identifying opportunities to improve order fulfillment accuracy, logistics coordination, and overall customer experience Upon completion of training, be able to process a minimum of 100 orders per week with greater than 90% accuracy You'll also support by: Working with the sales team to verify discounts and obtaining approvals for drop-ship or expedited orders Collaborating with the Logistics & Distribution Manager to monitor 3PL performance and communicating any service or delivery issues Assisting in verifying international shipping documentation and compliance requirements for ANZ orders Building rapport with new and repeat customers by providing exceptional service and consistent follow-up Reviewing and executing change orders or correction requests as needed Performing other duties as assigned by the Manager A successful candidate should have: Excellent written and verbal communication skill Ability to collaborate with a diverse cross-functional team spread throughout the world Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams) Ability to prioritize, manage multiple tasks and meet daily deadlines Embrace continuous improvement philosophy High School Diploma/GED & 6 months relevant experience Work Environment: Professional in an office environment No travel is expected for this position Who is Biamp? We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences. About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
