Lead vibrant customer service teams across multiple Leisure Centres. Drive membership sales and retention strategies while enhancing community engagement. Foster a collaborative and positive work environment focused on customer excellence. Utilise your expertise to implement innovative solutions that elevate the customer experience. Join Our Community-Centric Team! At Sutherland Shire Leisure Centres, we believe in enriching the lives of our community through accessible health, fitness, and recreation programs. We are dedicated to promoting active living and creating spaces where everyone can thrive. As a part of our team, you'll play a crucial role in delivering exceptional customer service, ensuring that our members enjoy every moment spent at our facilities. Your leadership will shape the experiences of our visitors and help foster a culture of health and wellness. Your Role as a Senior Duty Officer As the Senior Duty Officer, you will lead, coordinate, and inspire teams across three Leisure Centre locations, ensuring that daily operations not only run smoothly but also create memorable experiences for our customers. With a focus on membership services, you will implement innovative sales and retention strategies, oversee event functions, and manage retail merchandise—all while cultivating a team-oriented atmosphere. Your expertise will guide your team in providing outstanding customer service, ensuring every interaction meets and exceeds expectations. You will also play a crucial role in managing financial operations, coordinating bookings, and streamlining processes to maximise efficiency. Are You the Right Fit? We are searching for an enthusiastic leader who possesses a passion for customer service and community engagement. If you thrive in dynamic environments and have a talent for building strong relationships, you may be the perfect candidate for this role. Demonstrated leadership and team management experience. Strong communication and negotiation skills, with an ability to resolve conflicts effectively. Proven track record in a customer service role, ideally within a leisure or recreation setting. Experience with financial transactions and inventory management. Your ability to motivate and inspire your team, combined with your operational insight, will be pivotal in driving our vision forward. If you possess a service-oriented mindset and a commitment to excellence, we want to hear from you! Join our Team and Grow with Us! If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council! Apply by responding to our online application questions and submitting your resume outlining why we are a great fit! Get your application in by 11.59pm: 24 February 2026 Package: from $78,717 gross p.a. plus 12% superannuation. Salary to be paid based on the skills and experience of the successful candidate. Hours of work: Permanent 38 hours per week. Required to work a 7 day spread of shifts as rostered. To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options. Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks. Reach out to Adam Dransfield - Team Leader Customer Experience for any job specific enquiries. Breanna Rivers - brivers@ssc.nsw.gov.au, Talent Acquisition Business Partner, can assist with any recruitment related enquiries. Click on the link to check out the Position Description Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events. About Sutherland Shire Council Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people. Watch the video to hear from our people about the wide range of projects we're delivering for our community. It's a great time to join our team and do work that matters.
