Job Description The Claims Policy & Communications Specialist plays a vital role in helping TAL deliver on its promise to support customers when it matters most. By shaping clear, trusted and future‑ready claims guidance, this role ensures our people can make confident, fair decisions in a complex and evolving regulatory environment. The work directly strengthens customer outcomes, builds trust in our claims experience and supports TAL’s commitment to doing the right thing—today and into the future. In this role you will: Design and maintain claims policies and guidance that enable consistent, fair and timely claim decisions. Keep claims documentation aligned to regulatory requirements, industry codes and TAL’s claims philosophy. Translate regulatory and business change into clear, usable knowledge that supports day‑to‑day claims handling. Lead targeted initiatives that strengthen compliance, reduce risk and improve customer claims experiences. Provide authoritative claims policy expertise to support decisions, assurance activities and regulatory engagement. Monitor regulatory and industry developments to identify impacts and proactively update claims frameworks.
