Who we are looking for We're looking for a Senior Project Manager to implement our new Customer Relationship Management (CRM), billing and integration systems. In this senior-level position you'll oversee the project from start to finish, bringing our new systems and programs to life by driving innovation, managing key stakeholders, and ensuring value for money across the organisation. This full-time fixed-term position for 18 months is based in Warrnambool with hybrid working arrangements available. It offers a generous total salary package of up to $180,000 (including superannuation), depending on your qualifications and experience. We're open to flexibility and happy to discuss part-time options. Job Description What you'll be doing On a day-to-day basis, you'll: Lead the planning, coordination and end-to-end delivery of the CRM and billing system implementation and oversee the design, build, integration, testing, data migration, cutover and deployment. Collaborate with vendors, consultants and implementation partners. Ensure vendors meet agreed deliverables, quality expectations and data security requirements. Identify and manage project risks and potential issues so the project stays on track. Report on progress, outcomes and risks to senior leadership and project governance groups. Coordinate cross-functional teams, including business SMEs, technical specialists, change leads and vendors, to keep delivery moving and address issues early on. Guide organisational change and support the successful adoption of new systems and processes for a smooth transition into business-as-usual operations Desired Skills and Experience What you’ll bring We’re looking for an experienced project leader with extensive experience managing major IT or digital transformation projects, from planning to implementation. You'll bring: Proven experience delivery complex enterprise CRM, billing or business system implementations from discovery to go-live. Familiarity working within structured governance frameworks, using sound judgement to manage risks, issues, dependencies and scope changes. Strong vendor and stakeholder management skills, with the ability to build relationships, communicate clearly, and influence cross-functional teams and partners. Extensive experience driving organisational change, supporting user adoption, and managing transition-to-operations for enterprise systems. Tertiary qualifications in business, technology or similar discipline, or equivalent practical experience. For further details, see the position description available here . We look forward to hearing from you. if you have any questions, feel free to call Rebecca Roberts (Customer Digital Platform Manager) on 0400 189 193. What we can offer Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do. You'll be offered a range of great benefits including: Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more. An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life. A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount. A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families. Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more. We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best. We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI community, and Aboriginal and Torres Strait Islander people. We are A certified Family Inclusive Workplace A Work 180 endorsed employer Members of the Diversity Council Australia Ready to find out about our employee benefits? Visit Our Careers page and discover more about us. How you can apply Applications close: 11:59pm Sunday 1 March 2026 Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume. As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description). Reasonable Adjustments We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at peopleandwellbeing@wannonwater.com.au. Your information will be kept completely confidential.
