Be Part of Something Bigger at Ingenia! At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected. We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team. Your Next Opportunity We’re on the lookout for a full time Guest Experience Officer to join our team at Ingenia Brisbane North Rentals in Aspley. Our community offers affordable rental homes to individuals who are often rebuilding their lives after significant events, in a well-connected location with easy access to shops, parks, and transport. The role is best suited to someone who can create a safe, respectful environment and confidently manage complex situations with empathy and professionalism. Reporting to the Community Manager and supported by a wider team of Guest Experience Officers, you’ll play a key role in delivering a seamless front-of-house experience and ensuring positive, engaging interactions with residents and guests. Why You’ll Love Life at Ingenia We believe work should be rewarding, flexible, and full of perks: Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50% Employee referral, employee of the month, and employee of the year rewards Flexible work schedules to suit your lifestyle Retailer discounts In this Role, You’ll Welcome residents and guests to Ingenia Rentals, explaining the community, surrounding area, amenities and community activities Direct resident check in and check out and attend to general receptionist duties following correct procedures Ensure high level of customer service is maintained at all times Contact housekeeping or maintenance staff when residents/guests report problems You’re Likely a Match If You Have exceptional customer service skills Have some previous experience in a similar role / industry Are computer literate using Microsoft Suite Are a team player, strong attention to detail and well organised worker Have a ‘C’ Class Driver’s Licence You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter. Our Recruitment Process We keep things simple and supportive: Apply via our website; no cover letter needed Quick phone chat and interview with your future manager Background checks Offer and onboarding; welcome aboard! All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. Let’s Create Amazing Experiences Together Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you. Check out what life at Ingenia looks like on our LinkedIn page.
