We're looking for a dedicated and proactive Operations Officer (AO4) to join the team at Transport and Main Roads (TMR) and help deliver our vision of connected communities in a thriving, sustainable Queensland. This is an exciting opportunity to make a real difference by supporting essential transport services and ensuring the smooth operation of school transport programs across the region. In this role, you'll play a key part in delivering frontline customer service by investigating and resolving complex complaints and assisting with the preparation of important documents, including ministerial correspondence. You'll also provide expert advice to industry stakeholders and internal teams on legislation, policies, and operational processes to ensure compliance and best practices are maintained. A significant part of your responsibilities will involve monitoring data systems, such as the School Transport Information Management System, to ensure accountability and sound governance. You'll also coordinate and supervise specialised school transport programs and the School Transport Assistance Scheme (STAS), ensuring these vital services are delivered effectively and efficiently. Additionally, you'll assist in monitoring performance under service contracts, with a strong focus on compliance and operational delivery.To thrive in this role, you'll need to be someone who enjoys working collaboratively with others, building strong relationships, and tailoring communication to suit different audiences and contexts. You'll have a knack for analysing information, making insightful decisions, and providing clear and considered recommendations. Your ability to manage time effectively, prioritise tasks, and persist through challenges will be key to achieving results and supporting your team in meeting objectives.We're looking for someone who values diversity, demonstrates sound governance, and operates within legislative and policy frameworks. You'll be someone who can identify risks, evaluate solutions, and take appropriate actions to mitigate them. If you're passionate about delivering excellent customer service, solving problems, and contributing to operational success, this role is perfect for you.This temporary full-time position is based in Carseldine and is available until 30 June 2026, with the possibility of extension. The role offers a unique opportunity to grow your career while making a positive impact on Queensland communities. You'll also enjoy working in a supportive and inclusive workplace that values work-life balance and encourages professional development.At TMR, we are committed to reconciliation and creating a workplace that empowers Aboriginal peoples and Torres Strait Islander peoples to thrive. We value the contributions of people from all life experiences and backgrounds and strongly encourage everyone to apply. If you require additional support or adjustments during the recruitment process, such as interpreting services, assistive technologies, orphysical accommodations, please let us know.To be eligible for this role, you must hold a current C class driver licence and be willing to undertake frequent intra-state travel as required. Due to the sensitive nature of the data you'll be working with, a criminal history check will also be conducted prior to your appointment.If you're ready to take on a role where you can make a real difference, we'd love to hear from you. Apply now to join the team at TMR and help connect Queensland communities through safe, reliable, and inclusive transport services. Applications will remain current for 12 months.
