Job Description About the Role As a Client Services Representative, you will be the first point of contact for our clients and referring practices. Your role will focus on managing inbound and outbound communication and providing administrative support to ensure the clinic operates efficiently. Your responsibilities will include: Managing incoming phone calls and email enquiries in a clear, professional manner Coordinating specialist consultations, rechecks, and procedure bookings Processing referrals and liaising with referring veterinary practices Supporting clients with appointment logistics and general enquiries via phone and email Maintaining accurate patient and client records Completing administrative tasks to support clinicians and nursing staff Assisting with invoicing, payments, and document management Helping create a calm, organised, and compassionate clinic environment
