Description About Us We're all here to deliver great retirement outcomes for our members. We have a long history with the University sector and today we're a place where future‑minded Australians can all come together. We have a track record of success and a culture focused on being the best place to work in superannuation. We'll achieve this by bringing our values to life in everything we do – genuine care, being better together and a passion for outcomes. We have a clear plan of what we need to do and want you to help lead that journey. The Service & Experience (S&E) business unit brings together all member facing teams, with the ambition to deliver a consistently high quality, end to end service experience. Our service proposition is central to the UniSuper purpose - providing great retirement outcomes through easy, seamless, personalised interactions every time. The Opportunity Step into a pivotal leadership role where you’ll shape how the Service & Experience business unit operates, communicates, and executes its strategic priorities. As Lead, Business Management , you will provide direction, structure, and oversight across business rhythms, planning frameworks, internal communications, strategic reporting, and leadership engagement. You will: Lead the development, execution, and continuous improvement of strategic plans, including 90‑day plans and annual planning processes. Manage and uplift business rhythms, governance forums, reporting cycles, and operating structures across the S&E business unit. Oversee the creation of high‑quality Executive and Board reporting packs, strategic presentations, and insights for senior stakeholders. Partner with Finance to coordinate annual budget processes and provide data‑driven recommendations. Develop and implement internal communication strategies, including Town Halls, monthly CSEO updates, and other engagement initiatives. Lead and coach a team of Business Management Consultants (2 direct reports) to deliver consistent, high‑quality business support. Facilitate a Leadership Community of Practice, enabling best‑practice sharing, alignment, and strategic collaboration across the business unit. Build strong relationships with senior leaders, internal partners, and external stakeholders, ensuring alignment to organisational goals. About You You are a strategic, influential leader who thrives on driving clarity, alignment, and operational excellence. You bring: Proven experience in business management, strategic planning, governance, or transformation within financial services or superannuation. Expertise in interpreting data, identifying trends, and preparing high‑quality reporting and insights. Strong communication skills with the ability to craft compelling messages for diverse audiences. Demonstrated leadership capability, with experience supporting and developing high‑performing teams. Confidence navigating complexity, influencing senior stakeholders, and driving beneficial outcomes. Strong organisational and analytical skills, with the ability to manage competing priorities. Experience with business management tools, Microsoft suite, and multimedia communication platforms. Why UniSuper? At UniSuper, your work matters. You’ll feel valued, enjoy a sense of contribution, and see how your expertise shapes better outcomes for members. We offer: Additional leave days over Christmas and dedicated Community, Culture & Wellbeing leave to support your overall wellbeing. $1,500 annually to invest in your growth, plus internal and external “lunch & learn” opportunities with industry experts. Exceptional parental leave to support families of all kinds. A diverse, inclusive team environment built on genuine care, collaboration, and continuous improvement. We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. At UniSuper, we celebrate diversity and inclusion, believing that varied perspectives are key to our success. If you're ready to grow your career and make a real impact; even if you don't meet every requirement, we encourage you to apply. If you're ready to help shape the future of Service & Experience at UniSuper, we'd love to hear from you!
