This is a Debt Resolution Officer role with Queensland Treasury based in Brisbane, QLD, AU Queensland Treasury Role Seniority - mid level More about the Debt Resolution Officer role at Queensland Treasury An AO4 Debt Resolution Officer vacancy is available in the SPER division of the Queensland Revenue Office. In this role, you will work in a collaborative team to deliver excellent debt resolution and collection services. The position is based in our Brisbane office with flexible work options available and access to professional growth pathways. Please read the role description for more information. You can also contact Kerensa Soteriou for further information on kerensa.soteriou@treasury.qld.gov.au. We welcome questions and look forward to hearing from you. In this role, you will work in a collaborative team to deliver excellent debt resolution and collection services. Working in a rostered environment, you will apply judgement, analysis and decision making to exercise delegations, evaluate and determine appropriate collections, debt resolution and enforcement actions. Adopting a client centric approach, you will engage with clients and negotiate outcomes in challenging circumstances, including resolving escalations from within the team. With the flexibility to work across different divisions, you will have valuable opportunities for continued learning, growth, and career development. Your typical day as a Debt Resolution Officer may include: Taking escalated calls from clients or written correspondence and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool. Working with debtors to resolve outstanding debts and providing information on how to meet compliance and obligation requirements - this involves inbound and outbound correspondence. Negotiating and managing payment arrangements with debtors. Initiating legal or administrative enforcement action when voluntary compliance fails. Assisting in developing strategies to improve debt recovery and debtor compliance. To be successful in this role you will need to demonstrate: Resilience, patience and persistence and the ability to remain calm in challenging negotiations. A strong working knowledge of digital and data technology/systems. Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes. High level of interpersonal and influential communication skills within a client-focused environment. Basic financial analysis skills. Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack. Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview. We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process. If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details. Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles. Job Ad Reference: QLD/673358/25 Closing Date: Monday, 12 January 2026 Occupational group Administration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Treasury team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Resolving escalated client inquiries Negotiating payment arrangements ⚖️ Initiating enforcement actions Key Strengths Resilience, patience and persistence Digital and data technology/systems knowledge ️ Interpersonal and influential communication skills Financial analysis skills A Final Note: This is a role with Queensland Treasury not with Hatch.
