This is a Operations Manager, Business Services role with BDO Australia based in Brisbane, QLD, AU BDO Australia Role Seniority - mid level More about the Operations Manager, Business Services role at BDO Australia About BDO At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services. About the Role We have an exciting opportunity for an Operations Manager to join our Business Services team in Brisbane. This role leads the strategic and operational delivery of the division, with a focus on performance, consistency, and continuous improvement. Working across all functional areas, you will drive operational excellence, support financial management, and lead initiatives that enhance people experience, strengthen quality, enable digital solutions, and improve how we work. Acting as a strategic link, you will connect national priorities with local delivery, ensuring our teams are resourced, informed, and supported to do their best work. You will have the opportunity to: Lead and support divisional Partners across all functional areas to deliver on strategic and operational priorities Oversee budgeting, forecasting, and performance reporting, with a focus on early identification and intervention on financial metrics Partner with People & Culture to manage workforce planning, recruitment, onboarding, and talent development Drive consistency and efficiency by embedding best practice methodologies and improving operational processes Lead quality initiatives locally, including chairing the Brisbane Business Services Quality Committee Support the adoption and integration of digital solutions that enhance operational delivery Coordinate divisional communications and training to ensure alignment, engagement, and capability uplift About You Demonstrated experience in a similar operational role Experience within professional services is highly desirable Proven experience in project delivery and leading and change initiatives Strong Excel skills with the ability to analyse and draw insights from large financial datasets are advantageous High emotional intelligence with the ability to influence, engage, and lead across stakeholder groups A high level of professionalism, reliability, and confidence in handling confidential information Why BDO? Working for BDO you will be part of a growing and market leading professional services firm. Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services. Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways. We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible. Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support. Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program. With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience. Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA). Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BDO Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading divisional partners Overseeing financial performance Driving operational excellence Key Strengths ⚙️ Operational management Financial analysis Emotional intelligence Project management Professional services experience Process improvement A Final Note: This is a role with BDO Australia not with Hatch.
