This is a Contact Center Engineer role with Peoplebank based in Melbourne, VIC, AU Peoplebank Role Seniority - mid level More about the Contact Center Engineer role at Peoplebank Permanent position This is Sydney based role Candidates must be willing to relocate to Sydney Our client is seeking Contact Center Engineer to join one of the largest and most high-profile Federal Government Contact Center operations in the country. If you’re passionate about delivering outstanding service, excel in a NOC-style environment, and enjoy working with cutting-edge technology, this is an exciting opportunity to make an impact at scale. Skills & Experience Required Bachelor’s degree in IT, Engineering, or equivalent hands-on industry experience. Proven expertise in complex technical environments with strong problem-solving abilities. Deep domain knowledge in contact centre or unified communications technologies. Strong working knowledge of 1–2 major contact centre platforms (NICE CXOne, Genesys, Cisco, Avaya, Verint). Proficiency in SIP and Session Border Controller (SBC) management. Experience with call recording systems and integrations. Solid understanding of ITIL frameworks (Change, Incident, Problem Management). Australian citizenship and eligibility for Federal Government NV1 security clearance If this sounds like you, please APPLY NOW For more information, contact Priyanka Arora at 02 9409 4723 Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Peoplebank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering outstanding service Working with cutting-edge technology Collaborating with diverse teams Key Strengths Problem-solving abilities Contact centre technologies expertise SIP and SBC management A Final Note: This is a role with Peoplebank not with Hatch.
