Job Description As a Change and Adoption Consultant at NCS Australia, you will play a pivotal role in a high-priority, client-facing strategic initiative. This project involves the complex migration of critical applications from legacy on-premises infrastructure to a modern, secure ICT cloud environment. Your primary focus will be managing the human and operational impact of replacing outdated Managed File Transfer (MFT) and identity management systems with a sophisticated, user-centric Data Submission Portal and updated identity protocols. You will serve as the essential link between the technical project team and the diverse end-user community, ensuring that new technology is not just deployed, but truly embraced. Working within a dynamic client environment, you will be responsible for navigating the complexities of business process redesign. With the portal development nearing completion, your role will shift toward ensuring organizational readiness. This involves mapping end-user journeys, executing a structured communication plan, and transitioning support functions from business units to centralized corporate services. You will be tasked with ensuring that the transition is seamless, minimizing operational risk while maximizing the efficiency and value of the new digital ecosystem. In this role, you aren’t just delivering a system; you are delivering a better user experience. You will produce tailored user guides, develop comprehensive training programs, and provide hands-on post-implementation support. By translating technical milestones into tangible business benefits, you will empower stakeholders across the organization—regardless of their IT literacy—to navigate the new system with confidence. Your work will directly contribute to a more secure, scalable, and user-friendly digital workplace for our client.
